Care Coordinator

Provide CIC; England; On-site; GBP 21,000 - 27,000; Full time

Job summary

Provide CIC in the United Kingdom is recruiting for a Customer Service/Contact Centre role within the Care Co-ordination Centre. You will handle ad hoc patient queries, perform basic non-clinical triage, and assist with accessing and checking patient and service records.

The post requires GCSEs, experience in administrative/data entry, familiarity with a health service environment and with System One, plus competent Microsoft Office skills.

Qualifications

• 5 GCSE's, or equivalent qualification, or equivalent work experience.
• Demonstrable experience of administrative, data entry and IT skills in a practical setting.
• Previous experience in a contact centre role.
• Previous experience in a health service related environment.
• Competent use of System One.

Responsibilities

• Dealing effectively with first point of contact and non-clinical queries and providing routine information orally, in writing and/or electronically.
• Dealing with ad hoc patient queries and basic triaging of patient needs (non-clinical).
• Accessing and checking patient and service records and liaising with patients and staff.

Skills

Administrative experience

Data entry

IT skills

Contact centre

Microsoft Office

Education

5 GCSEs

Tools

System One

Job description

The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers' needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team also manages the needs of customers by maintaining standardised processes across all services. This includes:

• Managing the booking, cancellation and re-scheduling of appointments for Provide services
• Managing referrals into Provide services.
• Ensuring that the 'Referral to Treatment' procedure is adhered to ensuring a seamless flow of information between Provide services and customers.
• Providing advice and signposting customers to other appropriate services that may help them.

Main duties of the job

• Duties will include dealing with ad hoc patient queries, basic triaging of patient needs (non-clinical), accessing and checking patient and service records. This is not an exhaustive list
• Dealing effectively with first point of contact and non-clinical queries and providing routine information orally, in writing and/or electronically including via the telephone (internal and external) to and from patients, other employees, managers and possibly members of the public.

About us

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision: Transforming Lives

Values: Care, Innovation and Compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Eligible for NHS Pension

Job responsibilities

Please see a full list of main responsibilities on the job description attached. Thank you for taking the time to apply for a role within Provide.

Person Specification

Qualifications

• 5 GCSE's, or equivalent qualification, or equivalent work experience
• Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
• Previous experience in contact centre job role
• Previous experience of working in a health service related environment.
• Competent use of System One

Skills

• Competent use of Microsoft office - e.g. word, excel and outlook.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.