Patient Services Admin Specialist | Growth & Learning

HCRG Care Group; Woking; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Group pension

Free tea, coffee & milk

Job summary

HCRG Care Group is seeking a diligent Business Support Administrator in Surrey to join our dedicated team in the Single Point of Access. You will handle calls, emails and letters, triage referrals, manage appointments and support safeguarding processes with a focus on high-quality patient care.

The role requires GCSEs including Maths and English, strong organisational skills and the ability to work independently as part of a collaborative team in a busy environment.

Qualifications

• GCSE level or equivalent including Maths and English.
• Experience in a busy, customer-facing environment.
• Excellent customer service and interpersonal skills.
• Accurate keyboard skills and good computer literacy.

Responsibilities

• Provide an excellent customer experience for patients and professionals contacting the SPA by telephone, email or post.
• Filter and triage referrals into the SPA following clear protocols.
• Manage appointments, open referrals, speak with parents and carers, and reschedule as needed.
• Support safeguarding processes and coordinate related meetings and documentation.
• Provide wider administrative and organisational support across office activities.

Skills

Administrative experience

Customer service

Communication skills

Microsoft Office

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

HCRG Care Group is seeking a diligent Business Support Administrator in Surrey to join our dedicated team in the Single Point of Access. You will handle calls, emails and letters, triage referrals, manage appointments and support safeguarding processes with a focus on high-quality patient care.

The role requires GCSEs including Maths and English, strong organisational skills and the ability to work independently as part of a collaborative team in a busy environment.