Integrated Care Scheduler & Frontline Coordinator

Walsall Council; Walsall; On-site; GBP 26,000 - 32,000; Full time

Job summary

Walsall Council, in partnership with Walsall Healthcare NHS Trust, is seeking an administrator for the Intermediate Care Service to support frontline customer contact and adult social care pathways. The role involves coordinating referrals, signposting to services, and rota management for the multidisciplinary team across the borough.

You will use multiple information systems, record data accurately, and provide guidance to staff while maintaining high performance.

Qualifications

• Experience in Adult Social Care.
• Ability to allocate and monitor workloads to meet targets.
• Experience engaging with customers in Adult Social Care.

Responsibilities

• Record referrals and signpost citizens to services via a contact centre.
• Deliver frontline rota management to mobilise the multidisciplinary team across the borough.
• Provide guidance and support to staff while maintaining accuracy and performance.

Skills

Adult Social Care experience

Workload allocation

Customer engagement

IT skills across multiple information

Guidance and staff support

Decision making

Time management

IT qualification (ECDL)

Education

ECDL or IT qualification

Tools

IT systems

Job description

Walsall Council, in partnership with Walsall Healthcare NHS Trust, is seeking an administrator for the Intermediate Care Service to support frontline customer contact and adult social care pathways. The role involves coordinating referrals, signposting to services, and rota management for the multidisciplinary team across the borough.

You will use multiple information systems, record data accurately, and provide guidance to staff while maintaining high performance.