Administrative Coordinator – Clerical & Patient Services

NHS Jobs; Walsall; On-site; GBP 21,000 - 30,000; Full time

Job summary

NHS Jobs is seeking an administration support professional to join a clinical environment in the United Kingdom. The role involves organising workloads, handling patient information, coordinating appointments, and maintaining confidential records within governance standards.

The post requires competence in clerical tasks, strong communication via phone and in person, and reliable handling of sensitive information.

Responsibilities

• The post holder must be competent in administration support.
• Plan, organise and prioritise own workload while accepting direction and delegation from the Administration Manager.
• Provide and receive routine information to support colleagues, clinicians, patients and other departments and clients.
• Request necessary items, information or services from other departments and respond promptly to external and internal telephone queries.
• Provide clerical support as assigned.
• Communicate appointments or examination information to patients or carers.
• Exercise judgment to record and report all relevant information as appropriate.
• Maintain confidentiality and adhere to organisational policies relating to the job.
• Responsible for processing imaging referrals as assigned.
• Handle, maintain and track files/patient records accurately, confidentially and according to governance standards.
• Process detail relating to patients and staff promptly and in an organised and accurate manner.
• Receive and handle telephone calls according to policies of professional telephone etiquette.
• Receive, welcome and direct visitors as they arrive in the department.

Job description

NHS Jobs is seeking an administration support professional to join a clinical environment in the United Kingdom. The role involves organising workloads, handling patient information, coordinating appointments, and maintaining confidential records within governance standards.

The post requires competence in clerical tasks, strong communication via phone and in person, and reliable handling of sensitive information.