Car Rental Customer Service Pro — Growth & Perks

Thrifty Car & Van Rental; Farnborough; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading car rental company in Farnborough is seeking a Customer Service Representative to assist customers throughout their rental journey. Candidates should possess excellent communication skills and strong administrative abilities, along with a full driving license held for at least 12 months. This role offers full-time hours and various benefits, including 30 days holiday and an employee discount scheme.

Benefits

30 days holiday (including bank holidays)

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to Work Scheme

Discounted car hire rates

Qualifications

• Proficient in handling customer interactions effectively.
• Ability to manage administrative tasks efficiently.
• Possess full driving license held for a minimum of 12 months.

Responsibilities

• Assist customers with renting and returning vehicles.
• Manage the rental process, including payments and agreements.
• Coordinate delivery and collection of vehicles.
• Maintain understanding of retail rental procedures.
• Meet Service Level Agreements and KPI objectives.

Skills

Excellent customer service and communication skills

Strong administrative skills

Proficient computer skills

A full driving license (held for at least 12 months)

Job description

A leading car rental company in Farnborough is seeking a Customer Service Representative to assist customers throughout their rental journey. Candidates should possess excellent communication skills and strong administrative abilities, along with a full driving license held for at least 12 months. This role offers full-time hours and various benefits, including 30 days holiday and an employee discount scheme.