Car Dealership Service Advisor

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Maidstone; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Career progression

Bonus scheme

Friendly team

Job summary

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd is recruiting a Service Advisor for a busy car dealership in Maidstone. You will be the main link between customers and the workshop, guiding the customer from booking to handover and delivering excellent service.

You will greet customers, manage bookings and workshop scheduling, and have the opportunity to upsell service plans, products and accessories.

Qualifications

• Experience as a Service Advisor in a car dealership or motor trade environment.
• Strong communication and customer-facing skills.
• Ability to upsell products and meet targets.
• Good organisational and IT skills; DMS experience is an advantage.

Responsibilities

• Meet and greet service customers.
• Manage bookings, job cards, and workshop scheduling.
• Upsell service plans, products, and accessories.
• Keep customers updated on progress, costs and approvals.
• Ensure a professional handover on completion of work.
• Deliver outstanding customer service to increase retention.

Skills

Service Advisor

Communication

Upselling

IT skills

DMS experience

Tools

DMS

Job description

Service Advisor - Car Dealership
Maidstone
£32,000 - £34,000 basic + bonus
Full-time | Permanent | Mon-Fri (8am-6pm) + 1 in 3 Saturdays

The Role

We’re looking for a Service Advisor to join a busy car dealership in Maidstone. You’ll be the key link between customers and the workshop, delivering excellent service and ensuring a smooth customer journey from booking to handover.

Duties

• Meet and greet service customers
• Manage bookings, job cards, and workshop scheduling
• Upsell service plans, products, and accessories
• Keep customers updated on progress, costs, and approvals
• Ensure a professional handover on completion of work
• Deliver outstanding customer service to increase retention

Requirements

• Previous experience as a Service Advisor in a car dealership or motor trade environment
• Strong communication and customer-facing skills
• Ability to upsell products and meet targets
• Good organisational and IT skills (DMS experience an advantage)
• Full UK Driving Licence preferred

Benefits

• Up to £32,000 - £34,000 basic + bonus scheme
• Training and career progression with a franchised dealership
• Pension scheme and company benefits
• Friendly, supportive dealership team