Capital Projects Customer Assistant

Southern Water; Falmer; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

A utility company in the UK is looking for a Capital Projects Customer Assistant to support customer engagement activities. Key responsibilities include planning communications and liaising with stakeholders. The ideal candidate has a background in customer management and is confident in their communication skills. A salary of up to £32,500 is offered, along with benefits like a generous pension and annual leave. This role provides opportunities for professional development and leadership growth in a supportive team environment.

Benefits

Generous pension up to 11% contribution

25 days annual leave

Life assurance 4× salary

Electric car scheme

Health Cash Plan

Full-funded eye tests

Two paid volunteering days

Occupational health service

Retailer discounts

Digital GP service

Study support for qualifications

Competitive maternity leave

Cycle to work scheme

Qualifications

• Confident and organised individual eager for leadership growth.
• Background in customer management and communications desired.
• Experience in a larger organization is a plus.

Responsibilities

• Support planning and delivery of communications activities.
• Lead team administrative tasks, reporting, and event organisation.
• Act as a liaison between Southern Water, delivery partners, and communities.

Skills

Organisational skills

Excellent communication skills

Relationship management

Strategic thinking

Resilience under pressure

Education

Background in customer management or communications

Job description

Closing Date: 2026-01-15

Job Title: Capital Projects Customer Assistant

Location: Durrington or Falmer (2 days onsite, 3 days WFH)

Contract Type: Permanent

Hours: 37

Salary: £30,000-32,500 per annum

Job Overview

Southern Water is seeking a confident and organised Capital Projects Customer Assistant to support the planning, coordination and delivery of strategic customer engagement activities across our investment programme. This role is central to building strong relationships with our communities, protecting and enhancing our reputation, and ensuring customers and stakeholders are kept informed through clear, honest and targeted communications.

You will work closely with delivery partners, stakeholders and internal teams to ensure our projects are communicated effectively, complaints are reduced, and communities feel supported and engaged. This is a varied role with opportunities to grow, shadow projects, and eventually step up to lead initiatives of your own.

Overall Purpose of the Role

• Support the planning and delivery of communications activities across the Southern Water region, based on Customer Impact Assessments and Communications Plans.
• Lead on team administrative tasks, reporting and event organisation.
• Identify opportunities for continuous improvement in how we engage with customers and communities.
• Act as a key liaison between Southern Water, delivery partners and local communities.

We are committed to making a positive difference in the communities we serve. As part of our team, you will have the opportunity to contribute to meaningful infrastructure projects that shape the future while building your career in a supportive and collaborative environment. We offer professional development opportunities, flexible working arrangements, and a chance to make a tangible impact on both our customers and the environment.

About You

We are looking for someone who is organised, confident and eager to grow into a future leadership role. You will thrive in a fast‑paced environment, enjoy networking, and be comfortable standing in front of customers and stakeholders.

Knowledge and Experience

• Background in customer management and communications (marketing or education experience ideal).
• Strong understanding of communication channels, campaign management and emerging techniques.
• Experience in a larger organisation is a bonus.

Capabilities

• Excellent written and verbal communication skills, with the ability to simplify complex information and to engage stakeholders at all levels.
• Strategic thinker with the ability to independently drive forward workplans.
• Strong influencing and relationship management skills at all levels.
• Resilient under pressure, able to handle sensitive issues with integrity.
• Flexible and willing to work irregular hours when required.
• Confident, self‑starting and detail‑oriented with strong organisational skills.

Key Highlights

• Opportunity to work across the entire Southern Water region.
• Exposure to diverse projects and stakeholders.
• Structured progression path into a team lead role.
• Learn from experienced colleagues across all areas of capital projects.
• A supportive team of seven, with plenty of variety and opportunities to make an impact.

Package

This role will be full time Monday to Friday with a hybrid approach between our Durrington or Falmer office and working from home, with occasional travel to sites when required. We are offering a salary of up to £32,500 per annum as well as other benefits including:

• Generous pension up to 11% company contribution
• 25 days annual leave
• Life assurance equal to 4× salary
• Salary sacrifice electric car scheme (after 6 months service)
• Health Cash Plan
• Full funded eye tests
• Two paid volunteering days a year
• Occupational health service
• Discounts with over 800 popular retailers
• Digital GP service
• Study support may be available for job‑related qualifications
• Competitive maternity leave and flexible return to work options
• Cycle to work scheme

Join our Capital Projects customer team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers, and the environment.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that “normal” office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?

If this role quite what you’re looking for but you are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com)

Privacy Statement

Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your manager is aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), which will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.

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