Capacity Planning Manager

Talk Staff Group Ltd; Belper CP; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A growing contact centre in the UK is seeking an experienced Capacity Planning Manager. In this pivotal role, you will analyse business forecasts, develop planning models, and lead a planning team to achieve operational efficiency. Candidates should have a degree in a relevant field and substantial experience in capacity planning, preferably with tools like SAP or Oracle. This role offers flexible hours, a hybrid working option after 3-6 months, and a competitive benefits package.

Benefits

25 days holiday plus banks

Excellent Pension scheme

Team building activities

Qualifications

• Substantial experience in capacity planning needed.
• Strong knowledge of planning tools required.
• Proven analytical ability to lead cross-functional initiatives.

Responsibilities

• Analyse business forecasts for capacity requirements.
• Develop planning models for resource utilisation.
• Lead and develop a capacity planning team.

Skills

Capacity planning

Analytical skills

Communication skills

Leadership

Process improvement

Education

Degree in business or related field

Tools

SAP

Oracle

Excel

Job description

Overview

We are seeking an experienced Capacity Planning Manager to join a growing contact centre and operations team. This is a pivotal role in analysing business forecasts, aligning resources, and ensuring operational efficiency while supporting strategic objectives.

Responsibilities

• Analyse business forecasts and operational trends to assess current and future capacity requirements.
• Develop and refine planning models that improve resource utilisation and efficiency.
• Work closely with cross-functional teams to align capacity strategies with business objectives and operational realities.
• Lead regular planning meetings and present KPIs, driving transparency and informed decision-making.
• Identify and implement process improvements that enhance productivity and reduce costs.
• Lead, develop, and guide a small capacity planning team.

Qualifications

• A degree or equivalent qualification in business, operations, or a related field (or relevant practical experience).
• Substantial experience in capacity planning, ideally with leadership responsibilities.
• Strong knowledge of planning tools such as SAP, Oracle, or similar, along with advanced Excel proficiency.
• Proven analytical ability to interpret data and lead cross-functional initiatives.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies (advantageous but not essential).
• Strong communication skills with the ability to present clear reports and forecasts to senior stakeholders.
• Understanding of industry regulations and compliance standards related to capacity planning.

Hours and Salary

• Monday to Friday – 39.5 hours – flexible start time
• 25 days holiday plus banks
• Onsite working with possible hybrid option after 3-6 months
• Excellent Pension scheme
• Team building activities