Cancer Follow-Up Coordinators

University Hospitals Sussex NHS Foundation Trust; Kemp Town Estate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare organization in the UK is looking for Cancer Follow-up Coordinators to ensure effective patient follow-up after cancer treatment. The role involves tracking patients, coordinating care, and providing support to patients throughout their recovery journey. Successful candidates will have excellent communication skills, the ability to work in a team, and an understanding of cancer care pathways. This position is ideal for individuals seeking to contribute meaningfully to patient care in a supportive environment.

Qualifications

• Excellent communication skills, especially during patient interactions.
• Ability to work collaboratively in a multi-disciplinary team.
• Knowledge of cancer care pathways and protocols.

Responsibilities

• Track patients following treatment and coordinate assessments.
• Communicate with patients about their follow-up and results.
• Participate in review meetings and support patient experience initiatives.

Job description

The Cancer Services Team are looking for Cancer Follow-up Coordinators. The Cancer Follow-Up Coordinators will work alongside Cancer Support Workers and Clinical Nurse Specialists along with the wider Cancer team to ensure patients have a timely, efficient, effective and supported follow-up period following completion of their cancer treatment. Post-holders will be based in a specific cancer - type team and work closely with the clinical and non-clinical members of that team.

These roles will be based across all our hospital sites - Royal Sussex County Hospital, Worthing Hospital and St Richard's Hospital.

Key Responsibilities

Day-to-Day Responsibilities

• Track patients following treatment, including enrolment onto and discharge from remote follow-up systems.
• Coordinate investigations and symptom assessment questionnaires as per a pre-defined schedule.
• Evaluate results within a clinically supervised protocol.
• Communicate with patients the outcome of review via standardised letters.
• Escalate to the clinical team as indicated by the protocol, Build relationships with a wide range of staff both internally and externally to undertake job role.
• Regularly communicate with patients to support them with the completion of symptom questionnaires.
• Liaise with all diagnostic departments internally and externally to ensure that patient's tests are booked, undertaken and reported.
• Ensure all interactions with patients and staff are accurately recorded on the Trust's Cancer Register (Somerset).
• Distribute standard correspondence and/or contact patients (as defined in specialty specific standard operating procedures).
• Participate in PTL review meetings.
• Escalate concerns to the appropriate or agreed MDT member.
• Attend and occasionally lead the cancer department daily huddles to ensure the trust communications and any changes in policy and procedures are received.

Service Delivery and Improvement

• To have specialist knowledge of specific cancer pathway procedures and clinical protocols and contribute to MDT policies and procedures, especially those associated with tracking, implementing practice as agreed.
• To monitor patient pathways, escalating any breaches in pathway compliance and test results outside of range (as documented in clinical protocols).
• To develop specialty-specific work practices to enable cross cover.
• To distribute patient experience surveys when required.
• To provide any requested support to the MDT to ensure the implementation and monitoring of changes to the patient pathway ensuring a continuous cycle of improvement.
• To participate in staff surveys.
• Contribute to any patient letters/information leaflets designed by the MDT.
• To maintain a regular stock of patient information leaflets, ordering from suppliers and using I-PROC.

People Management and Development

• Develop and or monitor standard operating procedures around specific working practices within sphere of responsibility.
• Demonstrate own duties to new starters, less experienced staff and those in other cancer tumour groups.
• Advise members of the MDT on the use of the Cancer PTL: act as champion/Super user.

Patient Care Delivery

• To provide general non-clinical advice to patients as a result of their telephone/email queries especially appointments and information around agreed clinical protocols.
• To signpost patients with any clinical queries to the Cancer Nurse specialist/s.
• To signpost patients with specific information queries to the Cancer Support workers.

Learning and Development

• To assist with the recruitment of similar roles within the division.
• Attend mandatory training updates as required.
• Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
• Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
• Identify own learning needs and jointly plan training requirements with your line manager.
• Participate in the Trust's appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, the post holder may be asked to flexibly undertake other duties that are consistent with the role and banding, including project work, internal job rotation and absence cover.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.

Important information for applicants

A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations-elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.

Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

UHSussex reserves the right to close the role early if we receive a high volume of applications.