Campus IT Technician — 1st/2nd Line Support (On‑Site)

eTeach UK Limited; Romford; On-site; GBP 23,000 - 30,000; Full time

Job summary

New City College is seeking a motivated IT Technician to join our established IT Services team. You will provide frontline 1st/2nd line on-site support across campuses, resolving issues with end-user devices, Microsoft 365, classroom tech, and networking.

You will log and diagnose incidents, assist with device deployments, and maintain IT assets while delivering excellent customer service to staff and students. A structured IT Services team supports your growth.

Qualifications

• At least 1 year of hands-on IT support in a busy environment.
• Experience supporting Windows 10/11, Microsoft 365, user accounts and desktop hardware.
• Strong customer service skills; able to explain technical information to non-technical users.
• Experience with service desk or call logging systems and basic troubleshooting.
• Good understanding of basic networking principles and connectivity troubleshooting.

Responsibilities

• Act as the on-site IT support presence across campuses, providing 1st/2nd line support to staff and students.
• Log, diagnose and resolve incidents and service requests using the College's ITSM system; escalate when needed.
• Support PCs, Thin Clients and Apple Macs; install and troubleshoot OS.
• Support Microsoft 365 apps, user accounts, classroom technologies, AV equipment and smartboards.
• Maintain printers, IP telephony, mobile devices, and wired/wireless network connectivity.
• Assist with device deployment, software installation and endpoint technologies.
• Maintain asset records and lifecycle processes including deployment, refresh and disposal.
• Assist with basic network troubleshooting, cabling and patching to standards.
• Support enrolment, examinations and peak operational periods, including rota-based evening cover.
• Contribute to continuous service improvement by documenting and sharing knowledge.

Skills

Windows 10/11

Microsoft 365

End-user hardware

Service desk

Communication

Tools

ITSM system

Intune

SCC

Job description

New City College is seeking a motivated IT Technician to join our established IT Services team. You will provide frontline 1st/2nd line on-site support across campuses, resolving issues with end-user devices, Microsoft 365, classroom tech, and networking.

You will log and diagnose incidents, assist with device deployments, and maintain IT assets while delivering excellent customer service to staff and students. A structured IT Services team supports your growth.