Senior IT Technician: Network & Campus Systems Lead

East Coast College; Lowestoft; On-site; GBP 32,000 - 52,000; Full time

Job summary

East Coast College is seeking a senior IT professional to join the IT Support Team. The role involves second-line support, resolving complex issues, and delivering IT projects across all campuses.

You will work with the Systems and Network Administrator to ensure a high-quality IT service, support teaching and learning, and travel to campuses as needed. A Level 3 IT qualification and 4+ years of experience are essential.

Qualifications

• Level 3 IT qualification or equivalent.
• At least four years' experience in a similar IT role.
• Strong analytical and problem-solving skills.
• Knowledge of Windows desktop and server environments.
• Understanding of networking, IP infrastructure and IT support processes.

Responsibilities

• Provide first and second-line IT support to staff and students.
• Diagnose and resolve hardware, software and network issues.
• Support and maintain network infrastructure, including switches, routers and firewalls.
• Assist with IT projects, equipment deployment and network development.
• Train staff on IT systems and software.
• Produce user guides and support the development of junior IT Technicians.
• Ensure compliance with IT policies, security requirements and service standards.
• Supporting teaching and learning through effective management of classroom technology and IT resources.
• Commitment to Safeguarding.

Skills

Analytical thinking

Networking understanding

Windows environments

Education

Level 3 IT qualification or equivalent

Tools

Networking gear (switches/routers/firewalls)

Windows Server administration

Job description

East Coast College is seeking a senior IT professional to join the IT Support Team. The role involves second-line support, resolving complex issues, and delivering IT projects across all campuses.

You will work with the Systems and Network Administrator to ensure a high-quality IT service, support teaching and learning, and travel to campuses as needed. A Level 3 IT qualification and 4+ years of experience are essential.