IT Technician

eTeach UK Limited; Romford; On-site; GBP 23,000 - 30,000; Full time

Job summary

New City College is seeking a motivated IT Technician to join our established IT Services team. You will provide frontline 1st/2nd line on-site support across campuses, resolving issues with end-user devices, Microsoft 365, classroom tech, and networking.

You will log and diagnose incidents, assist with device deployments, and maintain IT assets while delivering excellent customer service to staff and students. A structured IT Services team supports your growth.

Qualifications

• At least 1 year of hands-on IT support in a busy environment.
• Experience supporting Windows 10/11, Microsoft 365, user accounts and desktop hardware.
• Strong customer service skills; able to explain technical information to non-technical users.
• Experience with service desk or call logging systems and basic troubleshooting.
• Good understanding of basic networking principles and connectivity troubleshooting.

Responsibilities

• Act as the on-site IT support presence across campuses, providing 1st/2nd line support to staff and students.
• Log, diagnose and resolve incidents and service requests using the College's ITSM system; escalate when needed.
• Support PCs, Thin Clients and Apple Macs; install and troubleshoot OS.
• Support Microsoft 365 apps, user accounts, classroom technologies, AV equipment and smartboards.
• Maintain printers, IP telephony, mobile devices, and wired/wireless network connectivity.
• Assist with device deployment, software installation and endpoint technologies.
• Maintain asset records and lifecycle processes including deployment, refresh and disposal.
• Assist with basic network troubleshooting, cabling and patching to standards.
• Support enrolment, examinations and peak operational periods, including rota-based evening cover.
• Contribute to continuous service improvement by documenting and sharing knowledge.

Skills

Windows 10/11

Microsoft 365

End-user hardware

Service desk

Communication

Tools

ITSM system

Intune

SCC

Job description

The Role:

New City College, London’s largest FE college group, is looking for a motivated and customer-focused IT Technician to join our established IT Services team. This is a frontline 1st/2nd line support role providing on-site technical support across our campuses. You will play a key role in ensuring teaching, learning and business operations are supported by reliable and well-managed technology. Working as part of a structured IT Services team, you will provide professional and responsive support for end-user devices, Microsoft 365 services, classroom technologies, network connectivity and IT infrastructure. You will be responsible for resolving technical issues, deploying hardware and software, maintaining IT assets and delivering excellent customer service to staff and students. You will work closely with IT Managers and technical colleagues to help deliver a consistent, high-quality IT service across the College.

Key responsibilities:

• Act as the on-site IT support presence across campuses, providing responsive 1st and 2nd line support to staff and students.
• Log, diagnose and resolve incidents and service requests using the College's IT service management system, escalating complex issues where appropriate.
• Support PCs, Thin Clients and Apple Macs, including operating system installation, configuration and troubleshooting.
• Support Microsoft 365 applications and services, user accounts, classroom technologies, AV equipment and smartboards.
• Maintain printers, IP telephony systems, mobile devices, and wired and wireless network connectivity.
• Assist with device deployment, software installation and centrally managed endpoint technologies.
• Maintain accurate asset records and support hardware lifecycle processes, including deployment, refresh and disposal.
• Assist with basic network troubleshooting, structured cabling and patching in line with agreed standards.
• Support enrolment, examinations and other peak operational periods, including participation in rota-based evening cover where required.
• Contribute to continuous service improvement by maintaining documentation, sharing knowledge and providing excellent customer service.

Who You Are:

• You have at least one year's hands-on IT support experience in a busy, customer-focused environment.
• You have experience supporting Windows 10/11, Microsoft 365, user accounts and desktop hardware.
• You possess strong customer service skills and can communicate technical information clearly to non-technical users.
• You have experience working with service desk or call logging systems and a methodical approach to troubleshooting.
• You have a good understanding of basic networking principles and connectivity troubleshooting.
• You are organised, proactive and able to manage your workload effectively while working as part of a wider IT team.
• You enjoy solving problems and are committed to delivering a high-quality support service.
• Experience within Further Education, education, or the public sector would be advantageous but is not essential.
• Knowledge of Apple devices, endpoint management tools such as Intune, SCC