Campus IT Technician: 1st/2nd Line Support

New City College; London Borough of Havering; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Local Government Pension Scheme (LGPS)

On-site facilities

Five CPD days per year

Travel season ticket loan

Health cash plan

Employee assistance program

Staff discounts

Job summary

New City College in London seeks a motivated IT Technician to join the IT Services team, providing frontline 1st/2nd line on-site support across campuses. You will help ensure teaching, learning and operations run smoothly with reliable tech and strong customer service.

You will support Windows 10/11, Microsoft 365, and classroom technologies, log incidents, deploy hardware, and maintain assets while collaborating with IT Managers and colleagues to deliver a high-quality service.

Qualifications

• At least 1 year of hands-on IT support in a busy, customer-focused environment.
• Experience supporting Windows 10/11, Microsoft 365, user accounts and desktop hardware.
• Strong customer service skills and ability to explain technical information clearly to non-technical users.
• Experience with service desk or call logging systems and methodical troubleshooting.
• Good understanding of basic networking principles and connectivity troubleshooting.
• Organised, proactive and able to manage workload within a wider IT team.
• Experience in Further Education or public sector is a plus but not required.

Responsibilities

• Provide frontline 1st/2nd line on-site IT support across campuses.
• Support end-user devices, classroom tech, network connectivity and IT infrastructure.
• Log, diagnose and resolve incidents via the college's service management system.
• Support printers, IP telephony, mobile devices, and wired/wireless networks.
• Assist with device deployment, software installation and endpoint management.
• Maintain asset records and hardware lifecycle processes.
• Contribute to service improvement through documentation and knowledge sharing.
• Participate in rota-based evening cover during peak periods.

Skills

IT support

Customer service

Windows networking

Troubleshooting

Teamwork

Problem solving

Tools

Windows 10/11

Microsoft 365

User accounts

Job description

New City College in London seeks a motivated IT Technician to join the IT Services team, providing frontline 1st/2nd line on-site support across campuses. You will help ensure teaching, learning and operations run smoothly with reliable tech and strong customer service.

You will support Windows 10/11, Microsoft 365, and classroom technologies, log incidents, deploy hardware, and maintain assets while collaborating with IT Managers and colleagues to deliver a high-quality service.