IT Services Technician (1st/2nd Line Support)

Hopwood Hall College; Rochdale, Middleton; On-site; GBP 25,000 - 38,000; Full time

Job summary

Hopwood Hall College is seeking a dynamic IT Technician to join the IT Services Team. The role covers 1st/2nd line support, hardware and software troubleshooting, and assisting with major IT projects across Rochdale and Middleton Campuses.

You will work to maintain 24/7 IT availability for staff and students, support a Windows-based environment, and help deliver a high standard of IT for teaching, learning, and business operations.

Qualifications

• Educated to a minimum of Level 3 qualification.
• Professional IT related qualification (Cisco, Microsoft, ITIL or PRINCE2).
• Minimum of 1 year providing 1st/2nd line support in a large virtualised environment using Microsoft Servers and Windows clients.
• 1 year’s experience supporting technologies at a 1st/2nd line level: virtual server infrastructure, virtual desktop infrastructure, enterprise server/storage (SAN), backups, disaster recovery, Microsoft server infrastructure (Active Directory, Group Policy).

Responsibilities

• Provide 1st/2nd line technical support for networked hardware and software.
• Support infrastructure including VDI, desktops, backups, Wi-Fi, switches, routers, firewalls, servers.
• Deliver customer-focused IT service in line with SLAs.
• Assist major upgrade projects (e.g., Windows 11 rollout) across campuses.
• Maintain network availability and perform system maintenance.
• Manage backups and file archives, assist in disaster recovery planning.
• Maintain OS and security software; manage user access and permissions.
• Follow change control processes to minimise downtime.
• Commit to CPD and up-to-date technical knowledge.

Education

Level 3 qualification

IT related certifications (Cisco, Microsoft, ITIL, PRINCE2)

Tools

VDI

Windows Server

Active Directory

Group Policy

SCCM

Exchange

SharePoint

Skype for Business/Teams

DNS/IPv4/IPv6

SAN

Backups/Disaster recovery

Firewalls/Routers/Switches

Job description

Hopwood Hall College is seeking a dynamic IT Technician to join the IT Services Team. The role covers 1st/2nd line support, hardware and software troubleshooting, and assisting with major IT projects across Rochdale and Middleton Campuses.

You will work to maintain 24/7 IT availability for staff and students, support a Windows-based environment, and help deliver a high standard of IT for teaching, learning, and business operations.