Campus IT Technician: 1st/2nd Line Support On-Site

New City College; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Accessible campuses

On-site facilities

Staff development days

Financial perks

Job summary

New City College, London’s largest FE college group, is seeking an IT Technician to join our IT Services team. This frontline role provides on-site support across campuses to ensure teaching, learning and operations are backed by reliable technology.

You will support Windows 10/11, Microsoft 365, classroom tech, network connectivity and IT assets, delivering professional, customer-focused service and contributing to service improvement.

Qualifications

• 1+ year hands-on IT support in a busy, customer-focused environment.
• Experience supporting Windows 10/11, Microsoft 365, user accounts and desktop hardware.
• Good communication of technical info to non-technical users.
• Experience with service desk or call logging systems and structured troubleshooting.
• Basic networking and connectivity troubleshooting knowledge.

Responsibilities

• Act as on-site IT support across campuses, providing 1st/2nd line support.
• Log, diagnose and resolve incidents using the IT service management system.
• Support PCs, thin clients and Apple Macs, including OS install and repair.
• Assist with Microsoft 365 apps and services, user accounts, classroom tech and AV devices.
• Maintain printers, IP telephony, mobile devices and network connectivity.
• Assist with device deployment, software installation and endpoint management.
• Maintain asset records and lifecycle processes.

Skills

Customer service

Troubleshooting

Communication

Networking basics

Tools

Microsoft 365

Windows 10/11

Intune/SCCM/Jamf

Job description

New City College, London’s largest FE college group, is seeking an IT Technician to join our IT Services team. This frontline role provides on-site support across campuses to ensure teaching, learning and operations are backed by reliable technology.

You will support Windows 10/11, Microsoft 365, classroom tech, network connectivity and IT assets, delivering professional, customer-focused service and contributing to service improvement.