Campus Hub Officers

The University of Law Ltd; Greater London; On-site; GBP 27,000; Full time

Job summary

A prominent educational institution seeks a Campus Hub Officer to provide a supportive student service at its London Bloomsbury campus. You will coordinate events, assist with student enrolment, and ensure a welcoming environment. The ideal candidate has experience in customer service and excellent communication skills. This is a full-time position with a competitive salary of £27,000 and benefits including a generous leave entitlement and access to discounts.

Benefits

30 days annual leave (+ Bank Holidays)

Staff and student discount platforms

Private Medical Scheme

Life Assurance

Contributory Pension Scheme

Season Ticket Loans

Student Discounts

Qualifications

• Experience providing frontline customer service, ideally in a higher education context.
• Ability to explain information clearly and courteously.

Responsibilities

• Support the Campus Hub Manager with events coordination.
• Assist with in person student enrolment and registration management.
• Promote and deliver on campus activities and events.

Skills

Customer service experience

Excellent communication skills

Understanding of inclusive practices

Problem-solving ability

Job description

Join our London Bloomsbury campus team as a Campus Hub Officer - where great service meets student life! Our Campus Hub Officers are responsible for delivering a welcoming and supportive student service through the Campus Hub, whilst coordinating events and activities that enhance the student experience and connect students with the university community. The successful candidates will be contributing to the efficient running of the campus by working with the wider operational teams within the University to ensure that a first-class service is provided to all customers The positions are permanent, full time and based at our London Bloomsbury Campus 5 days per week, 10am to 6pm. As our Campus Hub Officer, you will:

• Support the Campus Hub Manager with events coordination (room bookings, catering, suppliers, risk assessments, set up, greeting students, registration)
• Assist with in person student enrolment and registration management (including late starters) and issue ID cards, delivering a positive welcome experience for all students
• Accurately triage and elevate any complex or personal support queries in line with the service management framework
• Help to promote and deliver on campus activities and events to include student inductions, welcome fairs, freshers' fair, workshops, information sessions and on campus assessments, We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.
  Experience providing frontline customer service or student support, ideally in a higher education or service environment
• Understanding of excellent customer service principles and the importance of a welcoming, inclusive student experience
• Excellent communication skills, both written and verbal, with the ability to explain information clearly and courteously to students and colleagues
• Experience handling face-to-face enquiries, ensuring professional and efficient resolution
• Ability to use initiative and problem-solve within established procedures, escalating appropriately when required
  Along with a competitive salary of £27,000, you'll enjoy:
• A generous annual leave entitlement of 30 days (+ Bank Holidays)
• Access to a wide range of staff and student discount platforms
• Private Medical Scheme and Life Assurance
• Contributory Pension Scheme
• Season Ticket Loans and Student Discounts