Call Centre Team Leader

CDS Labour; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic business services firm in Peterborough seeks a Telesales Team Leader to establish a new telesales team. You will lead the team in booking business appointments, manage day-to-day operations, and ensure high performance while fostering a positive team culture. Ideal candidates will possess strong communication skills, prior telesales or call center experience, and the ability to motivate a team. This role offers a competitive salary and bonus opportunities.

Benefits

A brand new office

Brand new equipment

Opportunity to choose the team

Qualifications

• Previous experience within telesales or call centre environment preferred.

Responsibilities

• Day to day running of the department.
• Recruiting the team.
• Helping to set and then deliver the KPI's.
• Training and monitoring of the telesales team.
• Inputting new procedures.
• Solving any customer issues as appropriate.
• Strategic sales planning.
• Proactive KPI involvement.

Skills

Strong communication skills

Excellent computer literacy

Strong work ethic

Ability to connect with customers

Can do, will do attitude

Job description

Telesales Team Leader

This is likely to be a once in a career opportunity. We are setting up a telesales team from scratch and want you to be the team leader! We are building a brand new telesales team and want your skills and experience from the start. Its working in the business services sector, your team will be booking business to business appointments. They will be ambitious and motivated, just like you. You will support and manage the team to achieve their KPI's whilst maintaining high standards of professionalism and a smile. Located in Peterborough, we have our own free and secure site parking. You will choose and drive the fun loving and hardworking telesales team. Run the day to day of the office, from making calls yourself to managing the team rota. Training and development. Helping the less experienced in closing deals as well as ongoing development for all. The role is fast paced, can you build a team who are hardworking and upbeat? We want to create the perfect combination of fun and professional. Great base salary and loads of opportunity to earn bonus.

Benefits

• A brand new office
• Brand new equipment
• Brand new team to be chosen

Responsibilities

• Day to day running of the department
• Recruiting the team
• Helping to set and then deliver the KPI's
• Training and monitoring of the telesales team
• Inputting new procedures
• Solving any customer issues as appropriate
• Strategic sales planning
• Proactive KPI involvement

Qualifications

You will have strong communication skills. Be able to use those skills when connecting with customers and team members. Previous experience within telesales or call centre environment is preferred. Excellent computer literacy and a strong work ethic along with a “can do, will do†attitude.

How to Apply

For more information or to apply for this position, please email your CV to Katie by following the link. I will get back to you ASAP.