Call Centre Agent

Pertemps; Scotland; On-site; GBP 23,000 - 27,000; Full time

Job summary

A global financial services organization in Scotland is seeking Customer Solutions Agents. This role involves managing customer queries through calls, achieving KPIs, and building strong customer relationships. The ideal candidate will have strong customer service experience and computer skills. The position offers a hybrid working model with competitive salary and benefits.

Benefits

Salary of £25,000 pa

Opportunity to earn up to £300 bonus per month

28 days holidays

Pension contributions

Life Assurance

Free medical, dental, and optical healthcare cash plan

Qualifications

• Must pass a credit check and disclosure check.
• Willing to learn new skills.
• Available for Monday-Friday and occasional Saturday shifts.

Responsibilities

• Manage a pipeline of both inbound and outbound calls to resolve customer queries.
• Create strong and trustworthy relationships with customers.
• Navigate and update relevant systems with customer information.
• Work to achieve set KPIs, ensuring these are met on a weekly basis.
• Ensure adherence to company policies and procedures.

Skills

Strong Customer Service experience

Strong Computer Skills

Driven and Confident individual

Experience working to meet set KPIs

Job description

Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!

Overview of some benefits:

• Salary: £25,000 pa and opportunity to earn up to £300 bonus per month
• Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
• 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
• 28 days holidays (increasing to 31 days after 5 years)
• Pension (5% employee and minimum 4% employer contributions)
• Life Assurance (3 x annual salary)
• Free medical, dental and optical healthcare cash plan

Responsibilities

• Manage a pipeline of both inbound and outbound calls to resolve customer queries.
• Create strong and trustworthy relationships with customers.
• Navigate and update relevant systems with customer information.
• Work to achieve set KPIs, ensuring these are met on a weekly basis.
• Ensure adherence to company policies and procedures.

Skills and Experience

• Driven and Confident individual, willing to learn new skills.
• Strong Customer Service experience.
• Experience working to meet set KPIs.
• Available for Monday-Friday and occasional Saturday Shifts.
• Strong Computer Skills

You must be able to pass a credit check and disclosure check to be successful in this position.

For more information on these positions, please apply to the link and one of our Team will be in touch.