Call Centre Advisor

Adecco Portugal; Aylesbury; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Pension contributions

Life assurance

Healthcare cashback

Employee Assistance Programme

Study support

Eye tests

Hybrid working

Job summary

Adecco Group UK & Ireland is seeking a Client Services Advisor to join their Customer Services team in Aylesbury, offering hybrid working (3 days at home, 2 days in office) and a Monday-Friday schedule.

The role handles customer enquiries across channels, aims to meet KPIs, and involves GDPR compliance. Benefits include 25 days leave, pension, life assurance, healthcare cashback, study support, and more.

Qualifications

• Prior experience in customer service or contact centre preferred.
• Excellent verbal and written communication skills.
• Strong organisational and attention to detail.
• Ability to work to KPIs and targets.
• Proficient with computers and databases.

Responsibilities

• Deliver excellent customer service via phone, email, webchat and written communications.
• Handle high volumes of inbound and outbound enquiries.
• Process, validate and maintain customer records and data accurately.
• Promote relevant products and services to customers.
• Resolve queries, complaints and issues professionally.
• Support customers with online services and website navigation.
• Ensure GDPR and data protection compliance.
• Identify ways to improve customer experience and processes.
• Capture customer feedback and communicate it appropriately.
• Work towards KPIs and quality standards.

Skills

Customer service

Communication skills

Organisational skills

Problem solving

Attention to detail

Multitasking

Customer focus

Tools

CRM systems

Job description

Job Title: Client Services Advisor (call centre)

Location: Aylesbury (Hybrid Working)

Contract Details: Full time, Permanent

Hours: Monday to Friday, 9:00am - 5:00pm (1 hour lunch break)

Salary: £23,831 per annum

About Our Client

Our client is a nationally recognised membership organisation with a strong reputation for delivering exceptional customer service across the UK. They are seeking a Client Services Advisor to join their friendly and professional Customer Services team, providing first-class support to customers through a variety of communication channels.

Benefits & Perks

• 25 days annual leave, increasing with service up to 30 days, plus bank holidays
• Additional festive closure days
• Option to purchase up to 5 additional days of annual leave
• Generous employer pension contributions
• Life assurance scheme
• Enhanced family-friendly benefits
• Healthcare cashback programme
• Employee Assistance Programme and lifestyle discounts
• Professional development and study support
• Free eye tests and contribution towards glasses
• Hybrid working environment (3 days at home, 2 days in office)
• Access to employee events and exclusive discounts

Responsibilities

• Deliver excellent customer service across telephone, email, webchat and written communications
• Handle a high volume of inbound and outbound customer enquiries
• Accurately process, validate and maintain customer records and data
• Promote relevant products and services to customers where appropriate
• Resolve customer queries, complaints and issues in a professional manner
• Support customers with online services and website navigation
• Ensure compliance with company policies, GDPR and data protection requirements
• Identify opportunities to improve customer experience and departmental processes
• Capture customer feedback and ensure it is communicated appropriately
• Work towards individual and team KPI targets and quality standards

Skills and Attributes

• Previous experience within a customer service, contact centre or customer support environment is highly beneficial
• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Confident using computer systems and databases
• Effective listening and questioning skills
• Ability to manage multiple tasks and prioritise workload
• Customer-focused with a positive, professional attitude
• Strong problem-solving abilities and a solution-oriented mindset
• Comfortable working to KPIs and service targets
• Ability to remain calm and professional when handling complaints

Please note: Applicants must be located within a reasonable commuting distance and be able to attend the Aylesbury office as required.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.