Hybrid Client Services Advisor – Call Centre

Adecco Portugal; Aylesbury; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Pension contributions

Life assurance

Healthcare cashback

Employee Assistance Programme

Study support

Eye tests

Hybrid working

Job summary

Adecco Group UK & Ireland is seeking a Client Services Advisor to join their Customer Services team in Aylesbury, offering hybrid working (3 days at home, 2 days in office) and a Monday-Friday schedule.

The role handles customer enquiries across channels, aims to meet KPIs, and involves GDPR compliance. Benefits include 25 days leave, pension, life assurance, healthcare cashback, study support, and more.

Qualifications

• Prior experience in customer service or contact centre preferred.
• Excellent verbal and written communication skills.
• Strong organisational and attention to detail.
• Ability to work to KPIs and targets.
• Proficient with computers and databases.

Responsibilities

• Deliver excellent customer service via phone, email, webchat and written communications.
• Handle high volumes of inbound and outbound enquiries.
• Process, validate and maintain customer records and data accurately.
• Promote relevant products and services to customers.
• Resolve queries, complaints and issues professionally.
• Support customers with online services and website navigation.
• Ensure GDPR and data protection compliance.
• Identify ways to improve customer experience and processes.
• Capture customer feedback and communicate it appropriately.
• Work towards KPIs and quality standards.

Skills

Customer service

Communication skills

Organisational skills

Problem solving

Attention to detail

Multitasking

Customer focus

Tools

CRM systems

Job description

Adecco Group UK & Ireland is seeking a Client Services Advisor to join their Customer Services team in Aylesbury, offering hybrid working (3 days at home, 2 days in office) and a Monday-Friday schedule.

The role handles customer enquiries across channels, aims to meet KPIs, and involves GDPR compliance. Benefits include 25 days leave, pension, life assurance, healthcare cashback, study support, and more.