Call Center Agent - Vaccination UK

European LifeCare Group; Barking; On-site; GBP 22,000 - 28,000; Part time

Job summary

A leading vaccination services provider in Barking is seeking a Call Centre Agent to enhance vaccination uptake by making informed calls to parents. You'll assist in the smooth running of immunisation programmes and handle client communications. Required skills include excellent telephone manners and experience in customer service. This role offers benefits like pension contributions and discounts.

Benefits

Pension with 5% employer contribution

Supermarket & High Street Discounts

Employee referral scheme

25 days annual leave

Qualifications

• Familiarity with the principles of informed consent.
• Clear and polite telephone manner.
• Experience in healthcare settings is desirable.

Responsibilities

• Support the team to facilitate service delivery.
• Handle calls from parents booking vaccinations.
• Coordinate community clinics operations.

Skills

Telephone communication skills

Understanding of GDPR

Time management

Bilingual in English

Experience in customer service

Education

GCSE or equivalent

Tools

Microsoft Office (Word & Excel)

Job description

About Us

Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.

Job Details

Job title: Call Centre Agent
Contract: Bank
Working Hours: Monday to Friday between 8:00am - 5:00pm. From September to December covering our flu season.

Benefits

• Pension - 5% employer contribution based on qualified earnings.
• VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
• Blue Light Card - Supermarket & High Street Discounts.
• Employee referral scheme.
• 25 days annual leave.

Job Purpose

The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.

Key Responsibilities

• Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
• Assist in the day to day running of the immunisation programmes for the call centre.
• Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
• Coordinating the operation of the community clinics in line with company policy and procedures where directed.
• Working towards agreed KPI's to ensure targets are achieved.
• Participate positively in regular team meetings.
• Undertake other duties commensurate with the level of this position.
• Comply with Company policies & procedures.

Qualifications & Requirements

• Educated to GCSE level or equivalent.
• Understand and implement the principles of informed consent.
• Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
• Experience in call centre or customer centric roles.
• Experience of working in a health care setting (desirable).
• Have a clear and polite telephone manner.
• Bilingual languages with English mandatory.
• Effective communicator, both written and verbal.
• Work independently and as part of a team.
• IT literate including Microsoft Office (Word & Excel).
• Efficient in time management (manage call time).

Company Note

European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law. European LifeCare Group is one of Europe\'s largest independent providers of travel clinics and public vaccination programmes. Founded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark, the Netherlands, Sweden and the UK, where the company trades under a number of brands, including Danske Lægers Vaccinations Service, Vaccination UK, London Travel Clinic, Citydoc, Resecentrum vaccinationer, Mediprevent, Vaccinaties Op Reis and PreventVaccins. European LifeCare Group also works for both the Danish and English National Health Service as a contracted service provider of immunisation programmes in schools and national influenza vaccination programmes.