Cafe Team Leader

Tesco PLC; Pembury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company in Pembury is seeking a Team Leader to oversee café operations. Responsibilities include maintaining safety standards, providing excellent customer service, and supporting the Café Manager in training and development. Ideal candidates will have hospitality experience, strong communication skills, and a proactive approach to improving service. This is an exciting opportunity to lead a team in a fast-paced and friendly environment.

Qualifications

• Experience as a Team or Shift Leader in a hospitality environment.
• Strong knowledge of Health & Safety and Food Safety regulations.
• Effective communication and multitasking abilities.

Responsibilities

• Maintain operational and safety standards.
• Open and close the café, managing operations in the Manager's absence.
• Deliver Health & Safety and Food Safety training.

Skills

Customer service

Communication

Team leadership

Multitasking

Proactivity

Job description

Job Overview

You'll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.

Responsibilities

• Making sure everything runs smoothly by maintaining operational and safety standards.
• Ensuring all food safety and hygiene regulations are met and followed.
• Leading by example by providing an excellent experience for customers.
• Opening and closing the café and overseeing full operations in the Manager’s absence.
• Recognising and celebrating team members for providing excellent service.
• Learning our menu inside out and helping our team to do the same.
• Boosting sales by making sure everyone’s in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Supporting the Café Manager with colleague coaching and development.
• Seeking ways to constantly help improve our service for customers.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.

Qualifications

• We're looking for a Team Leader to join one of our Cafés, where a friendly, fast‑paced environment awaits. With a passion for providing excellent customer service, a proactive can‑do attitude, and great collaboration skills, you'll help keep everyday operations running smoothly.
• A background in hospitality, with Team/Shift Leader experience.
• A passion for providing excellent customer service.
• Health & Safety and Food Safety knowledge.
• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence using your initiative to improve ways of working.