Cafe Shift Lead & Team Coach

Blank Street; Hartford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A dynamic cafe in the United Kingdom is seeking a Shift Leader to enhance team performance and customer experiences. In this role, you will manage daily operations, train new team members, and ensure customer satisfaction by delivering exceptional service. Ideal candidates will have a background in customer service, love for coffee culture, and the ability to operate effectively in high-volume settings. Be part of a vibrant team dedicated to creating memorable moments for customers.

Qualifications

• Experience in the customer service or hospitality industry.
• Availability matching cafe needs; must cover peak days.
• Must be authorized to work in the UK.

Responsibilities

• Craft coffee products and serve with warmth and empathy.
• Train new employees to adhere to standards.
• Manage store opening and closing duties safely.
• Handle customer issues positively.
• Lead initiatives to increase foot traffic and profits.

Skills

Customer service experience

Strong knowledge of coffee and equipment

Strong decision-making skills

Strong interpersonal communication skills

Multi-tasking abilities

Job description

A dynamic cafe in the United Kingdom is seeking a Shift Leader to enhance team performance and customer experiences. In this role, you will manage daily operations, train new team members, and ensure customer satisfaction by delivering exceptional service. Ideal candidates will have a background in customer service, love for coffee culture, and the ability to operate effectively in high-volume settings. Be part of a vibrant team dedicated to creating memorable moments for customers.