Cafe Manager: Lead Customer Service & Team Growth

Morrisons; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supermarket chain in Newcastle upon Tyne seeks an experienced Café Manager to lead the café team. You will deliver exceptional customer service, train colleagues, and ensure the café meets market-leading standards. The ideal candidate should have management experience in a fast-paced environment and a passion for customer satisfaction. Competitive perks and a supportive work environment are offered.

Benefits

15% uncapped Morrisons discount

10% discount for a designated friend/family member

25 days holiday plus 8 statutory holidays

Private Aviva Healthcare plan

Annual bonus scheme

Generous company pension contributions

Enhanced maternity, paternity and adoption schemes

Qualifications

• Experience of managing a team in a fast-paced environment.
• Ability to build and maintain relationships with key stakeholders.
• Adaptability to change and challenge effectively.

Responsibilities

• Listen and respond to customer feedback and react accordingly.
• Ensure market leading availability across the store.
• Lead and empower colleagues to put the customer first.

Skills

Customer service

Team management

Communication

Adaptability

Job description

A leading supermarket chain in Newcastle upon Tyne seeks an experienced Café Manager to lead the café team. You will deliver exceptional customer service, train colleagues, and ensure the café meets market-leading standards. The ideal candidate should have management experience in a fast-paced environment and a passion for customer satisfaction. Competitive perks and a supportive work environment are offered.