Café Leader & People Manager - Service, Sales & Growth

Tesco; Hedge End; Sur place; GBP 26 000 - 32 000; Plein temps

Résumé du poste

Tesco Cafés are seeking a Café Manager to lead daily operations with a strong focus on customer service and people management. You will oversee training and development of a friendly team, ensuring standards are met and the café runs smoothly.

With hospitality experience at supervisory level or above, you will coach colleagues, drive improved ways of working and maintain high service levels while supporting a diverse staff. 18+ to apply.

Qualifications

• A background in hospitality, at supervisory level and above.
• A commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.
• Good planning and organisation skills.
• Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
• Excellent communication skills to motivate and support a growing team.

Responsabilités

• Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

Description du poste

Tesco Cafés are seeking a Café Manager to lead daily operations with a strong focus on customer service and people management. You will oversee training and development of a friendly team, ensuring standards are met and the café runs smoothly.

With hospitality experience at supervisory level or above, you will coach colleagues, drive improved ways of working and maintain high service levels while supporting a diverse staff. 18+ to apply.