Cafe Manager: Lead Team, Elevate Service & Sales

Tesco; Rugby; Híbrido; GBP 24.000 - 32.000; Jornada completa

Descripción de la vacante

Tesco Cafés are looking for a Café Manager with a passion for customer service and strong people management skills to lead one of our welcoming cafés. You will oversee daily operations and drive the development of a friendly team committed to high standards.

You’ll role model leadership and help the team deliver exceptional service to our customers. This role requires experience at supervisory level or above in hospitality, a focus on customer service, and the ability to manage performance and

Formación

• A background in hospitality with supervisory level or above experience.
• Commitment to excellent customer service.
• People management skills to lead by example and coach inclusively.
• Good planning, organisation and communication to motivate a growing team.

Responsabilidades

• Oversee the overall running of the café, including routines, processes and sales standards.
• Hold full profit and loss accountability for the café.
• Maximise sales and ensure all operations are safe and legal for customers and colleagues.
• Lead your team and inspire them to hit sales targets.
• Deliver on the service plan and standards that Tesco Cafés are known for.
• Select, train and develop team members to take pride in their work.

Conocimientos

People management

Customer service focus

Leadership

Communication skills

Planning & organisation

Descripción del empleo

Tesco Cafés are looking for a Café Manager with a passion for customer service and strong people management skills to lead one of our welcoming cafés. You will oversee daily operations and drive the development of a friendly team committed to high standards.

You’ll role model leadership and help the team deliver exceptional service to our customers. This role requires experience at supervisory level or above in hospitality, a focus on customer service, and the ability to manage performance and