Cafe Manager: Lead, Inspire & Drive Sales

Tesco Retail; Burnley; On-site; GBP 26,000 - 34,000; Full time

Job summary

Tesco Cafés are seeking a Café Manager with a passion for customer service and proven people management skills to lead a busy outlet. You’ll oversee daily operations, train and develop a friendly team, and ensure high standards of food, drink and service for customers.

With supervisory experience in hospitality, you’ll drive sales, maintain a safe, clean environment, and role-model inclusive leadership to support team growth and a positive customer experience.

Qualifications

• A background in hospitality, at supervisory level and above.
• A commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.

Responsibilities

• Overseeing the café́s daily operations, standards and changes, where necessary.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

Skills

Hospitality

People management

Customer service

Team leadership

Training & development

Job description

Tesco Cafés are seeking a Café Manager with a passion for customer service and proven people management skills to lead a busy outlet. You’ll oversee daily operations, train and develop a friendly team, and ensure high standards of food, drink and service for customers.

With supervisory experience in hospitality, you’ll drive sales, maintain a safe, clean environment, and role-model inclusive leadership to support team growth and a positive customer experience.