Cabin Crew Leader: People, Performance & Care

British Airways; Hounslow; On-site; GBP 40,000 - 70,000; Full time

Job summary

A prominent airline company in Hounslow is seeking a Cabin Crew Manager to lead and inspire teams. Responsibilities include overseeing recruitment, fostering an inclusive culture, and enhancing customer service. The ideal candidate will have strong people leadership skills and be committed to continuous improvement. This on-site role does not allow hybrid or remote work. The company offers attractive benefits, including extensive staff travel options and opportunities for career progression.

Benefits

Unlimited standby tickets on British Airways flights

Discounted airfares for friends and family

Qualifications

• Proven experience in leading and managing diverse teams.
• Ability to inspire and motivate others to achieve results.
• Strong focus on customer service and continuous improvement.

Responsibilities

• Lead all stages of the crew lifecycle from recruitment to offboarding.
• Use insights to enhance customer experience and team engagement.
• Foster an inclusive culture through timely feedback and development opportunities.

Skills

People leadership

Performance management

Excellent communication

Resilience

Coaching and development

Job description

A prominent airline company in Hounslow is seeking a Cabin Crew Manager to lead and inspire teams. Responsibilities include overseeing recruitment, fostering an inclusive culture, and enhancing customer service. The ideal candidate will have strong people leadership skills and be committed to continuous improvement. This on-site role does not allow hybrid or remote work. The company offers attractive benefits, including extensive staff travel options and opportunities for career progression.