Business Support Officer

Mid Devon District Council; Tiverton; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A local government authority in Tiverton is seeking a Business Support Officer to provide frontline service and manage administration duties. Candidates should possess an NVQ 2 in Business and Administration and have experience in a busy office environment. The role offers competitive pay, flexible benefits, and excellent training opportunities, with a hybrid working model.

Benefits

Competitive hourly rate of pay

Local Government Pension Scheme

Generous annual leave entitlements

Flexible benefits scheme

Discounted leisure memberships

Free uniform and DBS check

Employee Assistance Programme

Excellent training and development opportunities

Free parking at site

Qualifications

• Experience in a busy office environment.
• Demonstrable communication skills and ability to handle challenging situations.
• Knowledge of financial management and ordering systems.

Responsibilities

• Assist customers with service-related issues and queries.
• Maintain records using workflow programs like CRM and CAPS.
• Support the Property Services Team with daily tasks.

Skills

Organizational skills

Communication skills

IT competence

Education

NVQ 2 in Business and Administration

Tools

Microsoft Office

Job description

Overview

Grade D - £26,403 to £28,142 Per Annum
Fixed Term until 7 September 2026
37 hours per week
Phoenix House / Hybrid

We are looking for an efficient and organised candidate to work as part of a small team. The candidates should have a good standard of education; have an NVQ 2 in Business and Administration or equivalent; with experience of customer care issues and working in an office environment. They should have a professional, and polite telephone manner, good organisational and interpersonal skills, and be able to communicate at all levels. You will be expected to act as a member of the team providing a frontline service to our customers and have the ability to undertake a range of administration duties. Competence in the use of information technology (Microsoft Office) is essential.

For an informal discussion about the post please contact Katie Harris, Property Services Office Manager on 01884 234283.

At Phoenix House, Tiverton our benefits include:

• Competitive hourly rate of pay
• Local Government Pension Scheme
• Generous annual leave entitlements
• A flexible benefits scheme including access to a discount shopping (online and high street) and events
• Discounted leisure memberships
• Free uniform and DBS check
• Employee Assistance Programme
• Excellent training and development opportunities
• Monday to Friday (except following the 8 bank holidays and Christmas)
• Free parking at site

Responsibilities

As a Business Support Officer your duties will include but are not limited to:

1. To help members of the public, businesses and stakeholders who call into Phoenix House to solve problems they may be experiencing with the service and procedures. Assessing and prioritizing service requests, case management, including recording all transactions for the service on supporting work flow programs (such as CRM and CAPS), and procedures and, where necessary, escalating the call to a relevant team
2. Use of the Facilities Services desks to update any requests from internal departments for Property Services to arrange maintenance.
3. To support the Caretaker Supervisor/Property Services Team and assist with daily work load.
4. To arrange provision of all service area purchasing and delivery of goods. In-depth knowledge of supporting financial and procurement ordering systems, including internal stationery and specialist equipment supplies.
5. To be responsible for service word processing and maintaining a level of competence in the use of new technology and programs, as required by the service.
6. To work with other support services, such as Customer First and ICT, to provide smooth functioning of administration and support of the service, and to provide cover when required.

About you

• NVQ 2 in Business and Administration or equivalent skills
• Demonstrable evidence of working in a busy office environment
• Experience using financial management and/or ordering systems.
• Excellent communication skills both verbal and written
• Ability to deal with all customers and sensitive/challenging situations