Business Support Officer

Sureserve Group PLC; Horsham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading fire safety firm is seeking an experienced Business Support Officer to handle billing and administrative tasks in Horsham. The ideal candidate will have a background in finance or administration, excellent communication skills, and strong proficiency in Microsoft Excel. This role offers benefits including 25 days holiday, a hybrid working model, and career progression opportunities. Apply promptly if you fit the criteria due to high levels of interest.

Benefits

25 days holiday (plus bank holidays)

Extra day off for your birthday

Pension contributions

Employee Assistance Program

Free 24/7 Virtual GP service

Career progression opportunities

Ongoing mentoring and career coaching

Qualifications

• Experience in a billing, finance, and/or administration background is preferable.
• Ability to communicate financial information clearly to non-financial individuals.
• Efficient and accurate work under own initiative.

Responsibilities

• Completion of application process for client billing.
• Creation and completion of sales invoicing to customers.
• Monitor and track unbilled revenues to ensure accurate job costing.

Skills

Billing experience

Strong Microsoft Excel skills

Excellent communication skills

Attention to detail

Ability to work under own initiative

Tools

Microsoft Business Central

Microsoft Office Suite

Job description

Overview

Sureserve Compliance Fire, part of the Sureserve Group, is a specialist in the supply, installation and maintenance of fire safety and security systems. We are currently recruiting for an experienced Business Support Officer to join our team on a permanent basis. This role will be based in the Horsham office. The role primarily focuses on billing, while also handling client inquiries and submitting administrative information to client portals.

Responsibilities

• Completion of application process as part of client billing cycle
• Creation and completion of sales invoicing to customers
• Ensure accurate sales ordering and job processing, following contract‑specific procedures
• Monitor and track unbilled revenues, ensuring all job costs are accounted for
• Support month‑end billing and revenue close, including analysis of revenue, WIP and gross margin
• Understand and contribute to the team's key business objectives and success metrics
• Collaborate with operational teams and SLT to support administration and business decisions
• Assist with month‑end reports, ad‑hoc reports and provide summaries for management
• Provide ad‑hoc contract information and attend relevant meetings, such as mobilisation meetings
• Support the broader finance function with other ad‑hoc tasks, as required

Skills & Experience

• Experience in a billing, finance and/or administration background is preferable, with understanding of WIP and accruals being beneficial
• Microsoft Business Central experience would be an advantage but not essential
• Ability to communicate financial and commercial information to a non‑finance audience
• Strong competency using Microsoft Excel
• Experience using Microsoft Office Suite
• Able to work efficiently and accurately and under own initiative
• Strong attention to detail and dealing with complex data
• Excellent communication skills
• A can‑do approach is essential

Benefits

• 25 days holiday (plus bank holidays)
• Extra day off for your birthday
• Pension contributions
• Hybrid working
• Employee Assistance Program
• Free 24/7 Virtual GP service
• Bike 2 Work scheme
• Discount benefits hub
• Health cash back scheme
• Career progression opportunities
• Ongoing mentoring and career/performance coaching
• Commitment to training and development

Application

We ask that you make an application promptly if you are a good match for this role due to high levels of interest.