Business Support Manager - HR / Office of CEO

British Business Bank plc; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A prominent British financial institution is seeking a skilled Business Support Manager to provide operational support to senior management while coordinating activities and fostering stakeholder relationships. The successful candidate will have excellent organisational skills, significant experience with ExCo/SLT level directors, and proficiency with the Microsoft 365 suite. This permanent position offers a competitive salary and flexible working arrangements along with extensive employee benefits.

Benefits

30 days annual leave plus bank holidays

15% employer pension contribution

Flexible working

Cycle to work scheme

Healthcare cash plan

Group Income Protection

Life assurance

Paid voluntary days

Family leave benefits

Qualifications

• Experience providing PA and operational support to senior management.
• In-depth understanding of business support roles in similar organizations.
• Ability to manage complex senior diaries effectively.

Responsibilities

• Provide PA and operational support to assigned Chief/MD.
• Coordinate Chief/MD-related activities efficiently.
• Maintain strong stakeholder relationships across teams.

Skills

Excellent organisational skills

Stakeholder relationship management

Microsoft 365 proficiency

Diary management

Job description

Business Support Manager - HR / Office of CEO

Application Deadline: 8 January 2026

Department: HR

Employment Type: Permanent

Location: London

Salary: £45,000 (Sheffield) / £55,000 (London) depending on experience

Description

Location: London / Sheffield / Hybrid Working (Expectation that you will attend an office 2 days per week)

Contract: Permanent

Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)

Salary: Up to £45,000 (Sheffield) / £55,000 (London) depending on experience

THE ROLE

In this role you will provide PA and operational support to your assigned Chief/MD(s) and to work closely, and support teams across the Bank to ensure the delivery of strategic objectives.

Your role will involve working closely with the Chief/MD(s) to ensure that all Chief/MD-related activities, both internal and external, are effectively coordinate, escalated and delegated as appropriate. The role also involves focusing on maintaining strong stakeholder relationships as well as providing proactive and efficient operational support to the wider team, assisting in the running of high-functioning team(s), and driving collaboration and continuous improvement across the team(s) and wider Bank.

You will be committed to providing a high quality standard of business support to all teams and individuals they work with across the Bank, being an ambassador for the business support team.

With an in depth understanding of business support roles within the Bank or similar organisation, you will have experience working for ExCo / SLT level director and ability to manage complex senior diaries. Exceptional knowledge and experience of Microsoft 365 suite (including Outlook) and have excellent organisational and prioritisation skills.

Key Benefits

• 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
• 15% employer pension contribution
• Flexible working
• Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
• Paid voluntary days, maternity, paternity, adoption, and shared parental leave
• Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more