Business Support Administrator

Trades Workforce Solutions; York and North Yorkshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

A customer-focused solutions provider in York and North Yorkshire seeks a Business Support Executive. The role involves supporting the sales team with administration tasks, providing excellent customer service, and ensuring compliance with quality standards. The ideal candidate will have strong organizational skills and experience in sales administration, with a commitment to customer satisfaction. Opportunities for additional projects and growth within the company are available.

Qualifications

• Experience in sales administration or similar administrative roles.
• Excellent customer service skills and ability to handle customer complaints.
• Strong organizational skills and attention to detail.

Responsibilities

• Support sales team with customer account administration.
• Provide excellent customer service and retention efforts.
• Ensure compliance with company quality standards.

Job description

JOB DESCRIPTION

JOB TITLE: Business Support Executive

RESPONSIBLE TO: Business Support Manager

PURPOSE OF JOB:

• Sales Administration process of Cellhire Customers.
• Support the sales team to assist them in the day-to-day administration of their customer accounts.
• Provide excellent customer service to ensure that the retention of customers is a priority within all aspects of the role.
• Take incoming calls and convert them to sales orders as appropriate.

Sales Administration

• Input rental agreements (RA’s) daily, by ensuring orders are on the system ready for despatch in a timely manner.
• Contact customers by telephone with RA queries e.g. confirming credit card details, obtaining full delivery address etc.
• Check/monitor the sales email inboxes and online orders throughout the day, and process/action.
• Liaise with other departments to ensure customer orders are created with accuracy when queries arise.
• Confirm the RAs to the customer by email and send product instructions, or a link to where they can be downloaded as appropriate.
• Ensure that the company systems are updated accurately and completely.
• Organise work levels effectively and in an organised manner.

Customer Support

• Provide excellent customer service to Cellhire customers.
• Ensure timely and accurate responses to customers in accordance with company policies and procedures.
• Address and resolve escalated customer complaints or complex issues.
• Monitor customer interactions to ensure high-quality service standards.
• Collaborate with other departments (e.g., sales, marketing, operations) to resolve customer-related issues and improve processes.
• Review and improve customer service processes to increase efficiency and effectiveness.
• Build and maintain strong relationships with key customers and partners.
• Proactively identify potential customer satisfaction issues and take action to resolve them.
• Foster a culture of continuous improvement in customer service practices.

Quality Management System

• Ensure that all processes are followed in accordance with the Cellhire Quality Manual and Procedures, in compliance with BS EN ISO 9001:2015 standards.

Additional Projects

• Additional duties and projects within the level of competency as requested by Senior Managers or Directors of the company.