Business Operations Manager

Gade Surgery; Rickmansworth; On-site; GBP 40,000 - 55,000; Full time

Job summary

A local healthcare provider in Rickmansworth is looking for an experienced Business Operations Manager to manage operations across multiple sites. Responsibilities include leading CQC compliance, overseeing day-to-day operations, and managing NHS pension administration. The ideal candidate will possess strong organizational and communication skills and must have experience in operations management within a primary care setting.

Qualifications

• Experience in primary care or general practice is essential.
• Ability to prioritize effectively and work independently.
• Positive, solution-focused approach.

Responsibilities

• Lead on all CQC compliance activity for the surgery across all sites.
• Oversee daily operations at a designated practice site.
• Provide operational support to partners and staff.
• Support HR processes including recruitment and onboarding.
• Manage all aspects of NHS pension administration.

Skills

Strong organisational skills

Strong communication skills

Experience in operations

Understanding of compliance frameworks

Ability to work independently

Knowledge of HR processes

Understanding of building compliance requirements

Experience with NHS pension administration

Job description

We are seeking an experienced and proactive Business OperationsManager to support the smooth running of our GP surgery across multiple sites.This role is crucial in ensuring operational excellence, regulatory compliance,and high-quality patient care.

The successful candidate will lead on CQC & building compliance, manage pensions, overseeday-to-day operations (mainly at one site but will be called upon for othersites), provide support to the Partners and Practice Manager and with HR administration.

Main duties of the job

Lead on all CQC compliance activity across all sites (primary leadership area) including the coordination/preparation for inspections and internal quality audits

Ensure ongoing regulatory compliance and embed best practice across teams

Provide support to the Partners and Practice Manager

Maintain and update policies, procedures, risk assessments and governance documentation

Operational Management

HR administration

Building compliance

Manage all aspects of NHS pension administration

About us

The Gade & Chorleywood Health Centres, with around 20,000patients, consists of 2 recently merged surgeries which are based across 3sites in Rickmansworth & Chorleywood. We have 6 partners, 8 salaried GP'sand several nurses, HCA's, Phlebotomists & Clinical Pharmacists plus aPhysician Assistant. We also have around 32 administrative and reception staffand as a training practice we regularly have GP's in training working with us.

Job responsibilities

Lead on all CQC compliance activity for the surgery across all sites

Oversee daily operations at a designated practice site

Ensure effective workflow, patient access and service delivery

Provide operational support to the partners, clinical andadministrative teams

Identify and implement process improvements

Address and resolve operational issues promptly

Support the Deputy Practice Manager with HR processes includingrecruitment, onboarding, induction, mandatory training and first line support to staff

Maintain accurate staff records, including absence tracking andperformance documentation

Assist with policies, procedures and staff communications

Take responsibility for building compliance across our sites

Ensure all maintenance schedules, safety checks and statutorycompliance tasks are completed (e.g., fire safety, infection control, healthand safety, estates documentation)

Liaise with contractors, suppliers, and service providers

Maintain logs and documentation for inspections and audits

Escalate facilities issues and support planning for siteimprovements

Manage all aspects of NHS pension administration

PCSE coordination

Work closely with payroll provider

Maintain accurate pension records and provide guidance to staff

Provide support with HR, finance, contracts, scheduling andproject delivery

Assist with meeting preparation, reporting and data collection

Contribute to strategic planning and service development

Deputise for the Practice Manager when required

Person Specification

Experience

• Strong organisational and communication skills
• Experience in operations, administration & management
• Understanding of compliance frameworks
• Ability to work independently and prioritise effectively
• Positive, solution-focused approach
• Experience in primary care or general practice
• Knowledge of HR processes
• Understanding of building compliance requirements
• Experience with NHS pension administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.