Business Operations & Change Lead - Insurance

JR United Kingdom; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic insurance firm in London is seeking a Business Operations & Change Lead to drive operational effectiveness and improvements. The role involves identifying process inefficiencies and implementing changes like automation and system upgrades. Candidates should have a strong business analysis background with experience in the UK insurance market, particularly with MGAs. Lean or Six Sigma certification is a plus. The position offers a chance to influence change in a rapidly growing organization.

Qualifications

• Proven experience in process improvement/change within the UK insurance market.
• Prior experience working in or with an MGA or similar environment.
• Training/certification in Lean, Six Sigma, or other continuous improvement methodologies.

Responsibilities

• Partner with teams to identify inefficiencies and develop business cases.
• Implement automation and standardisation changes.
• Analyze processes and document workflows.
• Define future process states with clear ownership.
• Ensure service delivery and SLA compliance.
• Deliver change projects with measurable gains.

Skills

Strong business analysis background

Process improvement/change in UK insurance market

Experience with MGA

Exposure to RPA or workflow automation tools

Lean or Six Sigma training

Job description

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Business Operations & Change Lead - Insurance, london (city of london)

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Client:

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

26.08.2025

Expiry Date:

10.10.2025

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Job Description:

We are currently partnering with a rapidly growing MGA to recruit a Business Operations & Change Lead. The successful candidate will be playing a key role in driving operational effectiveness and sustainable improvement within a dynamic MGA. Responsible for identifying, designing, and implementing process improvements across people, processes, and technology.

Responsibilities include but are not limited to:

• Partner with operational teams and stakeholders to identify inefficiencies and improvement opportunities; develop strong business cases.
• Recommend and implement changes like automation, standardisation, system upgrades, or offshoring; prioritise high-impact, low-complexity initiatives.
• Analyse current processes across onshore and offshore teams; lead workshops and interviews to document workflows clearly (e.g., SIPOC, BPMN).
• Define and document future “to-be” process states with clear rules and ownership.
• Collaborate with partners to ensure service delivery, SLA compliance, and process maturity; support embedding continuous improvement.
• Deliver small to medium change projects with measurable gains; maintain business casesPir, benefits tracking, and lessons learned.
• Manage Business Continuity and Disaster Recovery plans; establish feedback loops to monitor change effectiveness and sustainability.

The ideal candidate should have:

• Strong business analysis background with proven experience in process improvement/change within the UK insurance market.
• Prior experience working in or with an MGA (Managing General Agent) or similar environment.
• Exposure to RPA, workflow automation tools, or low-code platforms.
• Lean, Six Sigma, or other continuous improvement methodology training/certification.