Business Intelligence Engagement Lead

MS Society UK; United Kingdom; Hybrid; GBP 44,000 - 50,000; Full time

Job summary

A leading charity supporting individuals with MS seeks a Business Intelligence Engagement Lead in London. This role focuses on utilizing data analysis to improve engagement and fundraising strategies. Candidates should be proactive in collecting and interpreting data insights and possess strong collaborative skills. The position offers a salary of £44,339, with further increases based on performance. Flexible remote working options are available.

Benefits

39 days paid annual leave

Generous sick pay entitlement

Free access to a GP

Cycle to work scheme

Death in service scheme

10 days paid disability leave

Flexible working options

Responsibilities

• Enhance engagement and fundraising efforts through strategic data analysis.
• Manage data selections for marketing and communications.
• Provide actionable recommendations to optimise engagement.

Job description

Overview

Position: Business Intelligence Engagement Lead
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £44,339 per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession/Technical

you ll start at our entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you\'ll be able to make a difference.

About this job

This year, we ve embarked on a bold, strategic initiative to enhance our data capabilities.

We re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we ve developed a new technology infrastructure which we are calling Sage . We re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

The Business Intelligence Lead role is focused on enhancing the MS Society s engagement and fundraising efforts through strategic data analysis and insights. This cross-organisational position focuses on managing data selections for marketing and communications, analysing customer journeys and engagement, and providing actionable recommendations to optimise engagement and fundraising strategies. By fostering data-driven decision-making and ensuring data integrity, this role will significantly contribute to our ability to effectively connect with and expand our supporter base, ultimately driving greater impact.

More information about our job opportunities and how to apply can be found on our MS Society website.

Closing date for applications: 9am on Friday 10 October 2025

Interested?

PLEASE PRESS THE \'HOW TO APPLY\' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.

Disability Confident Employer
We re a Disability Confident Employer and we re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process

• The first round of our recruitment and selection process includes an interview with competency-based questions.


• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.


• We ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.


• You might also be invited for a second interview. We ll let you know about this during the selection process.

More about our employee benefits

We have a wide range of employee benefits including (but not limited to):

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time


• More annual leave entitlement, based on length of employment


• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)


• Flexible working options

Caring for you and your family

• Generous sick pay entitlement


• More sick pay entitlement, based on length of employment


• Opportunity to buy and sell annual leave in each calendar year


• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis


• Enhanced leave for new parents


• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information


• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)


• 10 days paid disability leave a year, pro-rata for part-time


• 10 days paid carers leave a year, pro-rata for part-time


• Cycle to work scheme


• Death in service scheme


• New family-friendly benefits, including paid leave:
  
  
  
  • In the event of miscarriage or still birth
  
  
  • To support fertility treatments
  
  
  • For antenatal appointments for both parents
  
  
  
  

Thinking about your finances

• Enhanced salary sacrifice pension scheme


• Discounted season ticket loan and interest-free emergency loans


• Give as you earn to support other charities of your choice before tax


• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager


• Yearly internal apprenticeship opportunities


• New, modern offices that embrace working together both in-person and remotely


• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)


• Active and supportive internal employee networking groups for collaboration and peer support


• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)


• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding

We re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK

You must have the right to work in the UK to work in paid employment with us. You\'ll need to share documents showing you re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don t have a Sponsor Licence agreement with the Home Office and aren t able to support you with your visa applications.

No agencies please.