Business Improvement Officer

ASA Recruitment; Scotland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Repairs Delivery Technical Officer to join a Property Services & Factoring Team in Scotland. The role involves overseeing housing repairs and maintenance, ensuring compliance with relevant standards, and engaging with contractors and customers. Candidates should have experience in social housing, solid project management skills, and proficiency with Microsoft Office tools. This position offers a chance to improve housing services and positively impact the residents.

Qualifications

• Experience in social housing as a Clerk of Works or Maintenance Officer.
• Strong ability to manage contractors and engage with customers.
• Proficiency in data management and Microsoft Office tools.

Responsibilities

• Manage housing repairs and maintenance works and ensure compliance.
• Act as a point of contact for tenants, owners, and contractors.
• Monitor quality and address customer satisfaction issues promptly.

Skills

Project management

Customer engagement

Contractor management

Data management

Education

HND qualification or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

We are looking for a Repairs Delivery Technical Officer to join our client’s Property Services & Factoring Team. This role will support the delivery of reactive, cyclical, void, and planned maintenance works across our housing stock. You’ll manage projects from pre‑inspection through to post‑inspection, working closely with contractors, tenants, and owners to ensure works are completed to a high standard, on time, and in line with statutory and best practice requirements.

Key Responsibilities

• Manage housing repairs and maintenance works, including inspections and contractor oversight.
• Raise work orders and process related invoices.
• Ensure works meet compliance requirements, including legionella and asbestos.
• Act as a central point of contact for tenants, owners, and Factoring Officers.
• Monitor quality and customer satisfaction, addressing issues promptly.
• Support colleagues in project meetings, providing effective progress updates.
• Maintain accurate data and records using Microsoft Office and housing systems.
• Contribute to resident‑related policy and procedure development in housing asset management.

Essential & Experience

• Experience as a Clerk of Works, Maintenance Officer, or similar within social housing.
• Strong project management and customer engagement expertise.
• Experience in Local Authority housing, RSL maintenance, or property management.
• Proven ability to manage contractors and build effective relationships with stakeholders.
• Proficiency in Microsoft Word, Excel, and data systems.

Desirable

• HND qualification or equivalent professional expertise.
• Membership (or eligibility for membership) of a relevant professional body.
• Strong problem‑solving and analytical skills.
• Excellent communication and influencing skills.

If you are motivated by improving housing services, skilled in managing contractors, and passionate about delivering positive outcomes for residents, apply now, we’d love to hear from you.