Business Improvement Officer

New Gorbals Housing Association; Glasgow; On-site; GBP 40,000 - 45,000; Full time

Job summary

A housing association in Scotland is seeking a proactive Business Improvement Officer to enhance its Housing & Factoring Services. The successful candidate will lead initiatives aimed at improving efficiency and service quality. Key responsibilities include implementing the HomeMaster system, developing tenant self-service portals, and supporting KPI reporting. Applicants should have a strong background in business improvement and change management, with excellent analytical and interpersonal skills. This is a permanent role with a competitive salary.

Qualifications

• Experience in business improvement, change management, or a similar role.
• Strong understanding of HomeMaster or similar Housing Management Information Systems.
• Excellent communication and interpersonal abilities.

Responsibilities

• Implement and improve the Housing Management Information System, HomeMaster.
• Develop self-service elements for tenants and owners.
• Support KPI reporting and performance improvement.

Skills

Business improvement

Change management

Analytical skills

Interpersonal skills

Project management

Tools

HomeMaster

Job description

Business Improvement Officer

Grade 7, PA22 – PA25, £40,635 to £44,619.

We are seeking a proactive and motivated Business Improvement Officer (35 hours per week, permanent) to support the delivery of our Housing & Factoring Services.

You will play a key role in identifying, developing and implementing initiatives that drive organisational efficiency, enhance service quality, and ensure best practice across all this area of the Association.

Main Responsibilities

• Play a principal role in the continued implementation of our Housing Management Information System, HomeMaster, and lead on future improvements of this system.
• Work collaboratively to develop elements of self-service for tenants and owners including our Customer Portal and Online Applications.
• Support the gathering and analysis of KPI reporting and performance improvement.
• Design, plan, and facilitate workshops, collaborating with customers, colleagues and other users to understand problems / root causes and create solutions.
• Lead and support change management projects within Housing and Factoring Services.
• Collaborate with teams to implement new systems, processes, and technologies.
• Monitor, evaluate and report on the effectiveness of improvement projects.
• Promote a culture of continuous improvement and innovation.
• Support the Housing Services Team throughout implementation to ensure adequate support is provided to embed concepts into operation and day-to-day practice.

About You

• Experience in business improvement, change management, or a similar role.
• Strong understanding of HomeMaster or similar Housing Management Information Systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple projects and work collaboratively across teams.
• A proactive, adaptable attitude and a genuine commitment to making a positive impact.

The closing date for the above post is Tuesday 6th January 2026 at 5pm.

To apply, please click the Apply button now to download the application pack.