Business Banking Customer Service Representative

NatWest Group; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A major financial institution is seeking a Business Banking Customer Service Representative in Birmingham. The role involves delivering excellent service to business customers, resolving inquiries, and building strong relationships. Candidates should be passionate about customer service and possess strong multitasking abilities. This position offers a competitive salary starting from £26,010, with a flexible work model and 33 days of holiday entitlement. Join the team to contribute positively to customer financial goals.

Benefits

Flexible work from home arrangements

Generous holiday entitlement of 33 days

Contribution to retirement savings

Range of protection and healthcare benefits

Qualifications

• Passionate about excelling in customer service and building relationships in a fast-paced environment.
• Demonstrates a determination to go the extra mile for customers.
• Ability to remain calm under pressure while managing calls.

Responsibilities

• Deliver excellent service to business customers.
• Build strong customer relationships and maintain a detailed knowledge of products.
• Identify and resolve complaints efficiently.

Skills

Customer service expertise

Resilience

Listening skills

Numerical skills

Organisational skills

Multitasking skills

Job description

Join us as a Business Banking Customer Service Representative

• We’ll look to you to deliver excellent service to our business customers, keeping their needs and financial goals in mind at all times

• You’ll work in a vibrant and supportive team in one of our telephony centres where you'll have direct interaction with our customers

• We’re looking for a detail-orientated individual to complete processes and procedures, taking ownership and resolving challenges whilst helping inform customers on the range of banking options available to them

• This role does not meet Skilled Worker sponsorship requirements

Working here

We’re here to help our customers, so our teams work various shift patterns. Work life balance is really important within our team culture, and you’ll be given the flexibility to work from home with a minimum of 1 day in the office per week to give you the opportunity to collaborate with your wider team.

• You’ll be given a minimum of 2 weeks’ notice of shift patterns, so you’ll know when you’re working well in advance

• You’ll work on a rotational basis, mainly Monday to Friday between the hours of 08:00 – 19:00 (35 hrs per week full-time)

• You’ll only be required to work1 weekend dayin every 5weekends

• You will be required to attend training at our office for the first 4 weeks of your employment.

How we’ll reward you

• You’ll join on a competitive salary starting from £26,010and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.

• Holiday: You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays

Development journey

• You'll enjoy a 10 week structured training programme with on-going coaching and support to enhance your development and grow your career

What you'll do

In this role you’ll be applying your customer service expertise when dealing with business customer transactions and queries. As a Customer Service Representative for business banking, we’ll count on you to consider our customers’ requirements, and to help them with any issues they may have.

You’ll also be:

• Building great customer relationships, gaining their trust by having a genuine interest in their individual needs

• Gathering information to understand customers’ requirements and offer suitable solutions

• Maintaining a detailed knowledge of the financial services product range

• Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams

The skills you'll need

To join us in this role, you’ll need to be passionate about excelling in customer service and building relationships in a fast paced, challenging environment.

We’re also looking for you to demonstrate:

• The determination to go the extra mile for our customers every day to provide that individual service

• Resilience, patience and hard work to achieve quality results while answering a high level of calls confidently and efficiently

• Great listening skills and the ability to remain calm under pressure while confidently managing calls

• Good numerical and organisational skills

• Strong multitasking skills, allowing you to navigate different systems and process information while talking to customers