Business Analyst Group Manager

Citigroup Inc.; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A major global financial services firm in Belfast is seeking a Business Analyst Group Manager to oversee complex applications and lead a professional team. The role involves managing significant projects to improve efficiencies, building key relationships with stakeholders, and ensuring alignment with business goals. Candidates should have experience in project management and technical expertise, especially in Agile environments. The firm offers a competitive salary along with excellent employee benefits including a generous holiday allowance and a hybrid working model.

Benefits

Generous holiday allowance starting at 27 days

Annual performance-related bonus

Private medical insurance

Pension Plan

Paid Parental Leave

Qualifications

• 5+ years of experience as a Business Analyst or similar role.
• Strong knowledge in learning application implementation.
• Proven track record in project management with technology implementations.

Responsibilities

• Manage significant projects and multiple products independently.
• Build relationships with stakeholders and key organizations.
• Lead identification and resolution of issues impacting the project scope.

Skills

Business Analyst Experience

Agile Scrum methodologies

Project Management

Technical expertise

Vendor relationship management

Proficiency in JIRA

Education

Bachelor's degree or equivalent experience

Tools

MS Office applications

MS Project

VISIO

Adobe Acrobat Professional

Job description

Team/Role Overview:

The Business Analyst Group Manager is accountable for management of complex/critical organization-wide applications. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Generally accountable for delivery of a full range of services related to application ownership for the entire organization. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, application lifecycle, configuration and policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area.

Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

What you’ll do:

• Responsible for the management of significant projects; manages multiple products or processes with a large amount of independence.
• Develop and exercise business plans, policies and procedures and may also be responsible for various projects to improve efficiencies.
• Identify stakeholders and key organizations and build and manage relationships.
• Direct the creation of multiple projects of work and manage their alignment to business goals.
• Lead the facilitation, coordination, and arbitration of cross functional macro level topics within/across projects and with Senior Management.
• Lead the identification and drive resolution of issues, including those outside established projects of work with stakeholders to ensure project scope definition.
• Meet business objectives and work with project sponsor to ensure business case/cost benefit analysis is in line with business objectives.
• Drive adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project.
• Assist project team in negotiating for resources owned by other departments in order ensure the project can be completed.
• Direct the communication of status, issue, and risk disposition to all stakeholders, including Senior Management, on a timely basis.
• Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards.
• Provide leadership and strategic direction for the projects in relation to the learning ecosystem, acting as a product owner of these systems, driving prioritization and standardization.

What we’ll need from you:

• Business Analyst Experience
• Experience with learning application implementation and management
• Project Management experience preferred
• Team Management experience
• Technical expert including proficiency with Agile Scrum and waterfall methodologies, as well as experience working with JIRA
• Known internally and externally as reliable, knowledgeable resource.
• Project management experience – preferably working with technology implementations and the ability to develop project plans, manage individual deadlines and goals.
• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics and ability to identify and provide analysis on application health
• Ability to identify issues, problems and potential risks and generate solutions and choose appropriate alternatives using basic root cause analysis.
• Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk.
• Manage client expectations, anticipates operational and tactical risks and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and elevate to immediate manager where required.
• Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional.
• Experience managing vendor relationships
• Stays abreast of current learning industry trends and new technology and has expertise leveraging AI and scoping efficiency improvements
• Bachelor’s/University degree or equivalent experience

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discreet annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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