Business Analyst - Financial Services

The Very Group; Liverpool; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading e-commerce company in Liverpool seeks a Business Analyst to identify and articulate business needs, translating them into clear requirements. This role involves collaboration across teams to drive improvements in customer experience and operational efficiency. Candidates should have solid Business Analysis experience, proficiency in Agile practices, and strong communication skills. The company offers a hybrid working model, flexible benefits, and a supportive culture.

Benefits

Flexible, hybrid working model

£1000 flexible benefits allowance

30 days holiday + bank holidays

Udemy learning access

Bonus potential based on performance

Up to 25% discount on Very.co.uk

Matched pension up to 6%

Qualifications

• Solid experience in Business Analysis within complex, multi-stakeholder environments.
• Proficiency in requirements engineering, process mapping, and data analysis.
• Ability to translate ambiguous needs into clear and measurable outcomes.

Responsibilities

• Identify and articulate business problems and opportunities.
• Translate needs into testable requirements and acceptance criteria.
• Support Agile ceremonies and maintain backlog management.

Skills

Business Analysis

Agile (Scrum/Kanban)

Requirements Engineering

Customer Journey Mapping

Stakeholder Management

Communication Skills

Education

Degree or equivalent in Business, IT or related field

Job description

about us

About us

We are The Very Group, and we’re here to help families get more out of life. We know our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love.

We’re just as passionate about helping our people get more out of life too—building careers with real growth, a sense of purpose, belonging, and wellbeing.

About the role

The Business Analyst (BA) identifies, analyses and articulates business problems and opportunities, translating them into clear, testable requirements and measurable outcomes. The BA collaborates across Product, Technology and Business teams to enable change that improves customer experience, operational efficiency and commercial performance, ensuring traceability from problem statement through to benefits realisation.

What you will be doing

Discovery & problem definition

• Elicit and validate business needs via interviews, workshops, observation and data analysis.
• Define clear problem/opportunity statements, objectives, scope and success metrics aligned to SDLC standards.
• Analyse current-state processes, customer journeys and systems; identify pain points and root causes.

Requirements & design support

• Translate needs into right‑sized requirements and acceptance criteria (user stories, epics, use cases), ensuring traceability to SDLC documentation.
• Facilitate solution options aligned with architecture, regulatory and operational constraints, connecting work to corporate objectives.
• Support UX/design and engineering with clarifications, edge cases and non‑functional requirements.

Delivery & backlog management

• Product Managers to shape and prioritise the backlog based on value, risk and dependencies.
• Maintain traceability from requirements to test cases, releases and benefits.
• Support Agile ceremonies (refinement, planning, reviews) or hybrid/waterfall deliverables as appropriate.

Stakeholder engagement & communication

• Build strong relationships across Product, Engineering, Operations, Finance, Data, Compliance and Customer Services.
• Facilitate workshops and decision forums; present complex information clearly to technical and non‑technical audiences.
• Negotiate scope and trade‑offs, balancing customer value, operational impact, risk and cost.

Data & evidence

• Use qualitative and quantitative analysis to inform decisions (e.g., KPIs, funnel metrics, process performance).
• Define and track success measures, benefits and post‑implementation outcomes.
• Support test planning, UAT and defect triage with clear linkage to requirements.

Governance & compliance

• Ensure adherence to organisational policies, information security, data privacy and regulatory requirements.
• Contribute to change governance and risk/control processes; maintain high‑quality documentation.

Continuous improvement

• Promote customer‑centric design, lean processes and outcome‑focused delivery.
• Contribute to the BA community of practice, standards, templates and reusable assets.

About you

• Solid experience in Business Analysis within complex, multi‑stakeholder environments.
• Strong grasp of Agile (Scrum/Kanban).
• Proficiency in requirements engineering, process mapping (e.g., BPMN), customer journey mapping, data and systems analysis.
• Ability to translate ambiguous needs into clear, testable requirements and measurable outcomes.
• Excellent facilitation, communication, documentation and stakeholder management skills.
• Degree or equivalent experience in Business, IT or related field.
• Professional certifications beneficial: IIBA (ECBA/CCBA/CBAP), BCS Business Analysis, Agile (Scrum, SAFe), Product certifications.

Financial Services (Personal Loans) experience (preferred)

• Proven experience as a Business Analyst within Financial Services (ideally lending/personal loans).
• Experience with digital lending platforms or core banking systems.
• Strong understanding of loan products, credit risk, and customer journeys.

Some of our Benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews

• £1000 flexible benefits allowance to suit your needs
• 30 days holiday + bank holidays
• Udemy learning access
• Bonus potential (performance and business‑related)
• Up to 25% discount on Very.co.uk

• Matched pension up to 6%
• More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in‑person or held remotely.

You can expect a two‑stage interview process for this position:

1st stage - An informal 30‑minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

2nd Stage – A one‑hour formal interview where you can expect both competency and technical questions (task based) This can be held either in‑person or remotely.

As an inclusive employer please do let us know if you require any reasonable adjustments.

If you'd like to know more about our interviews, you can find out here.

Equal opportunities

We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.