Business Analyst – Client Delivery

Experian Group; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global data and technology company is seeking a Business Analyst to join their Client Delivery team in Greater London. In this role, you will support internal and external clients by documenting requirements, translating technical details, and collaborating with development teams. Strong analytical skills and experience in client delivery are essential. The company offers hybrid working and ample opportunities for career development in a supportive environment.

Benefits

Hybrid working

Standard benefits including holidays

Career development opportunities

Qualifications

• Experience in client delivery, client success, or a related field.
• Strong analytical skills required.
• Understanding or hands-on experience in software development or web technologies.

Responsibilities

• Capture and document requirements through workshops and stakeholder engagement.
• Translate technical details into client-friendly language.
• Collaborate with development teams to ensure solutions meet needs.
• Support testing, implementation, and post-go-live reviews.
• Act as a trusted consultant throughout the project lifecycle.
• Assist with user acceptance testing (UAT) and system integration testing (SIT).

Skills

Client delivery experience

Strong analytical skills

Requirements engineering

Business analyst experience

Technical background in software development

Understanding of change management

Job description

Make an impact where it matters.

Join our Client Delivery team and help leading global organizations transition smoothly to digital solutions. As part of the Experian family, illion Digital Tech Solutions designs and manages multi-channel contact strategies that improve customer engagement and reduce churn.

We're looking for a Business Analyst who values collaboration and turning complex requirements into clear, relevant solutions. Reporting into the Head of Projects, you will work with both internal and external clients and internal teams to achieve projects that make a difference.

What you'll do:

• Capture and document requirements through workshops and stakeholder engagement.
• Translate technical details into clear, client-friendly language.
• Collaborate with development teams to ensure solutions meet our needs.
• Support testing, implementation, and post-go-live reviews to optimize performance.
• Be a trusted consultant throughout the project lifecycle.
• Assist with tackling user acceptance testing (UAT) and system integration testing (SIT).
• Act as a general consultant on all requirement and technical matters throughout the project lifecycle.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experience and Skills

To perform the role of Business Analyst, you will need the following skills:

• Experience in client delivery, client success, or a related field.
• Strong analytical skills.
• Requirements engineering
• Experience in a business analyst role.
• Solid technical background, with understanding or hands‑on experience in software development or web technologies.
• Understanding of change management principles.

Additional Information

Benefits Include:

• Hybrid working
• Standard Benefits inc holidays.
• Career development in a supportive environment.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award‑winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affi­ ditive Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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