Business Analyst

CGI Inc.; Swansea; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading digital transformation firm is seeking a Business Analyst to support a key programme within a major UK Government transformation. This hybrid role entails leading and defining business and user requirements in Agile delivery squads, ensuring visibility and traceability of requirements. The ideal candidate will have experience in digital services and strong stakeholder engagement skills while working alongside dedicated delivery teams. Competitive salary and benefits are offered, including private healthcare and participation in a share scheme.

Benefits

Competitive salary

Private healthcare

Pension scheme

Share scheme (3.5% + 3.5% matching)

Qualifications

• Proven experience delivering digital services in an enterprise Agile environment.
• Strong understanding of the full software development lifecycle (SDLC).
• Hands-on experience defining and managing requirements within Agile squads.
• Strong stakeholder engagement, facilitation and influencing skills.
• Proficiency using Jira, Confluence and similar backlog management tools.
• Experience working within public sector or government digital services environments.
• Experience of data analysis would be a positive advantage.

Responsibilities

• Lead & define business and user requirements within Agile delivery squads.
• Develop & refine product backlogs, user stories and acceptance criteria.
• Facilitate workshops and discussions to align user needs, business priorities and delivery outcomes.
• Ensure requirements are visible, traceable and embedded into design and backlog refinement.
• Collaborate closely with Service Designers, Product and Delivery leads.
• Support delivery teams through sprint planning, refinement and reviews.
• Use tooling such as Jira and Confluence to manage and maintain delivery artefacts.

Skills

Business Analysis

Tools

Jira

Confluence

Job description

Business Analyst

Category: Business Analysis (functional and technical)

Main location: United Kingdom, Wales - South West Wales, Swansea

Alternate Location(s): United Kingdom, Wales - South East Wales, Cardiff

Position ID: J0126-0393

Employment Type: Full Time

At CGI, you will play a key role in shaping and delivering digital services that impact millions of users. As a Senior Business Analyst supporting a key programme, you will work at the heart of a large-scale UK Government transformation, helping translate user needs and policy intent into clear, actionable requirements that drive successful delivery. You will be trusted to take ownership of outcomes, encouraged to apply creative thinking to complex problems, and supported by experienced delivery teams who value collaboration, quality and continuous improvement. This is an opportunity to make a meaningful difference while growing your career within a supportive, people-centred organisation. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

This is a hybrid position, with an expectation of working up to two days per week on site at our client offices in Swansea.

Your future duties and responsibilities:

• Lead & define business and user requirements within Agile delivery squads
• Develop & refine product backlogs, user stories and acceptance criteria
• Facilitate workshops and discussions to align user needs, business priorities and delivery outcomes
• Ensure requirements are visible, traceable and embedded into design and backlog refinement
• Collaborate closely with Service Designers, Product and Delivery leads
• Support delivery teams through sprint planning, refinement and reviews
• Use tooling such as Jira and Confluence to manage and maintain delivery artefacts

Required qualifications to be successful in this role:

You will be an experienced Business Analyst with a strong background digital delivery, comfortable working in Agile environments and engaging confidently with diverse stakeholder groups. You will bring a structured yet pragmatic approach to analysis, with the ability to work independently while remaining closely aligned with delivery teams.

• Proven experience delivering digital services in an enterprise Agile environment
• Strong understanding of the full software development lifecycle (SDLC)
• Hands‑on experience defining and managing requirements within Agile squadsExperience working closely with Product Owners or acting in a proxy Product Owner capacity
• Strong stakeholder engagement, facilitation and influencing skills
• Proficiency using Jira, Confluence and similar backlog management tools
• Experience working within public sector or government digital services environments
• Experience of data analysis would be a positive advantage

Skills:

• Business Analysis

What you can expect from us:

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well‑being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team - one of the largest IT and business consulting services firms in the world.