Business Analyst

NHS; Reading; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Business Analyst to work closely with end users. The candidate will support digital solutions, engage in Agile methodologies, and ensure effective collaboration with stakeholders to enhance business processes. Ideal candidates will have experience in the NHS or public sector, with strong analytical skills and relevant qualifications. The role is vital for driving organizational change through technology.

Qualifications

• Experience of working in the NHS or other health or public sector.
• Ability to analyse data and determine the correct approach.
• Experience creating complex as-is and to-be process maps.

Responsibilities

• Collaborate closely with stakeholders to elicit and analyse business requirements.
• Develop and maintain comprehensive documentation.
• Support testing, training, and service readiness in later stages.

Skills

Excellent verbal and written communication skills

Ability to work autonomously

Negotiation and influence skills

Analytical skills

Agile project management

Education

Business Analysis certification / training

ITIL certification

Professional Scrum Master (PSM) I

Tools

Agile project management software (e.g. Jira, Trello)

Job description

The role of the Business Analyst within DDaT is to work closely with end users and undertake research and analysis to understand current business processes and to critically appraise how best technology can support their day‑to‑day work.

Reporting to the Head of Digital Portfolio, the post holder will work within the programme team and across the wider digital clinical and operational teams. They will collaborate in the design and standardisation of pathways and processes across the Trust using digital tools and will work closely with Workstream Leads, other Analysts and with the Change & Benefits Leads.

The role of the Business Analyst will support several workstreams including pre‑delivery analysis/baselining, service design (future state processes), testing and service readiness. The successful applicant will help plan, organise and co‑ordinate business analysis as part of a functional workstream under the umbrella of the Delivery work area.

Main duties of the job

Collaborate closely with stakeholders to elicit and analyse business requirements, ensuring that all business needs are accurately identified and recorded.

Develop a structured approach to identify, analyse and communicate complex business processes, ensuring user engagement is at the centre of requirements.

Be a key member of the relevant workstream, acting as a point of contact, being responsive to queries during the future state review phase and contributing to service/system designs.

Work on projects and changes delivered using an Agile methodology (e.g. Scrum or Kanban)

Analyse and document the Trust configuration requirements for digital solutions.

Capture and validate current processes from an 'as is' perspective in relation to the specific workstream within the Trust.

Support the design of the new 'to be' processes, completing process mapping, documentation, and analysis.

About us

Diversity is what makes us interesting... Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.

Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.

Job responsibilities

Main Responsibilities

Collaborate closely with stakeholders to elicit and analyse business requirements, ensuring that all business needs are accuratelyidentified and recorded.

Develop a structured approach to identify, analyse and communicate complex business processes, ensuring user engagement is at the centre of requirements.

Be a key member of the relevant workstream, acting as a point of contact, being responsive to queries during the future state review phase and contributing to service/system designs.

Work on projects and changes delivered using an Agile methodology (e.g. Scrum or Kanban)

Analyse and document the Trust configuration requirements for digital solutions.

Capture and validate current processes from an as is perspective in relation to the specific workstream within the Trust.

Support the design of the new to be processes, completing process mapping, documentation, and analysis.

Collect content for configuration of system from Subject Matter Experts within the organisation for future state analysis within agreed workstream.

Design and adapt the configuration of EPR after reviewing the suppliers standard configuration model.

Undertake information analysis in relation to areas of responsibility to support the service e.g. as is and to be process mapping, providing verbal and written updates as required as well as maintaining robust records of all analysis and reporting in relation to the Workstream.

Further develop the to be processes into workflow change proposals for implementation across the Trust.

Working with the Care Group Management Teams/Project teams to plan and execute any required organisational design changes.

Ensure consistency of data gathering, documentation and reporting

Support testing, training, and service readiness in later stages of the project delivery cycle throughout the organisation.

Develop and maintain comprehensive documentation as a cornerstone of effective business analysis. This includes creating clear and concise business requirements documents (BRD), functional requirements documents (FRD), user cases, and other relevant materials to ensure all stakeholders have a shared understanding of project goals and requirements.

Work closely with technical teams and designers to develop solutions that are based on gathered requirements and that support the Division's strategic objectives.

Work closely with Enterprise Architect and other technical specialists to capture all technical requirements and assess solution feasibility against those.

To identify and liaise with a wide range of Clinical Subject Matter Experts on all aspects impacting on the Project lifecycle especially Service Strategy and Service Design.

To lead on formation and co‑ordination of work packages to Clinical Subject Matter Experts to support the thorough completion of project documentation such as Business Cases.

Please see the attached job description for full details.

Person Specification

Education, Qualifications and Training

• Business Analysis certification / training, or equivalent practical experience
• Evidence of Continuing Professional Development
• ITIL certification
• Professional Scrum Master (PSM) I / AgilePM / Lean Six Sigma, or similar, or equivalent practical experience

Experience

• Experience of working in the NHS or other health or public sector
• Experienced working in Agile project lifecycle frameworks, i.e Scrum or Kanban
• Experience of analysing highly complex data/problems and provide resolutions where required
• Ability to analyse data and determine the correct approach to be taken in the absence of clear unequivocal guidance
• Experience creating complex as‑is and to‑be process maps and identifying opportunities for change
• Experience identifying, analysing, challenging and validating business and user requirements
• Experience formulating recommendations, considering feasibility, benefits and impact
• Experience of using Agile project management software (e.g. Jira, Trello, etc.)
• Experience of defining digital solutions for the NHS or social care

Knowledge, Skills and Understanding

• Excellent verbal and written communication skills, coupled with presentation and facilitation skills
• Ability to work autonomously and equally effective as part of or directing a multi-disciplinary team
• Negotiates and influences effectively with internal and external contacts
• Able to analyse complex situations and suggest rational options/actions, based on information available
• Ability to analyse a range of facts and situations, coupled with the ability to assess and compare options where required.
• Ability to assess and accurately document processes
• Capable of explaining technical concepts in clear concise understandable terms to staff with different levels of understanding
• Knowledge of the GDS or NHS Service Standard
• Ability to organise and facilitate workshops with services to map processes and drive requirements definition

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.