Business Analyst

Howden Group Holdings; Dartford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global insurance firm based in Dartford is seeking a dedicated Business Analyst to join their Project Delivery & Applications team. The role involves enhancing systems and processes within the Acturis Commercial Alignment Programme. Ideal candidates will have at least 3 years of experience in business analysis within the insurance sector, strong data analysis skills, and excellent communication abilities. The position offers opportunities for flexible working arrangements.

Benefits

Flexible working hours

Reasonable accommodations available

Supportive work culture

Qualifications

• Minimum of 3 years experience as a Business Analyst in insurance.
• Experience in project oversight and customer-facing roles.
• Ability to create detailed Business Requirement Documents (BRD).

Responsibilities

• Analyse business processes and create BRDs.
• Translate BRDs into functional specifications.
• Create specifications, process flows, and user guides.
• Lead User Acceptance Testing (UAT) and Functional Testing.

Skills

Acturis configuration expertise

Data analysis tools proficiency

Insurance sector knowledge

Strong communication skills

Excellent negotiation skills

Microsoft Office Suite proficiency

Flexibility in working hours

Education

Bachelor’s degree in business, IT, or related field

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

Role Overview

Howden is seeking dedicated Business Analysts to join our Project Delivery & Applications team, contributing significantly to the implementation of change and project delivery across the business. These roles are crucial to the success of the Acturis Commercial Alignment Programme, focusing on enhancing our systems and processes to meet current and future business needs.

Scope of Roles: Direct Support Business Analyst

Directly supporting the Accelerate Programme alongside key project leads, ensuring seamless project delivery and effective communication across teams and stakeholders.

Knowledge & Skills

• Deep understanding and expertise in Acturis configuration and system integration projects.
• Proficient in data analysis tools and methodologies.
• Demonstrable knowledge of the insurance sector and its challenges.
• Strong communication skills, capable of translating technical requirements to non‑technical stakeholders.
• Excellent negotiation skills and confidence in dealing with stakeholders at all levels.
• Proficiency in Microsoft Office Suite.
• Flexibility in working hours and willingness to travel within the UK as needed.

Experience & Professional Qualifications

• Bachelor’s degree in business, IT, or related field.
• Minimum of 3 years of experience working as a Business Analyst, with a strong preference for those with experience in functional, data analysis, or business analysis within the insurance sector.
• At least 3 years of customer‑facing experience, including project oversight and presentations.

Key Responsibilities

• Analyse and evaluate business processes, liaising with the business to create detailed Business Requirement Documents (BRD).
• Translate BRDs into functional specifications and identify areas for improvement in current applications and business practices.
• Create comprehensive documentation, including specifications, process flows and user guides.
• Maintain up‑to‑date records of system configuration.
• Make configuration recommendations and implement changes once approved.
• Lead and participate in User Acceptance Testing (UAT) and Functional Testing, creating test scripts and anticipated outcome scenarios.
• Liaise with the QA team and business users to help develop and deploy test scripts.
• Identify and address any discrepancies or issues promptly.
• Work closely with Project Managers and key project leads to prioritise deliverables and ensure alignment with project goals.
• Work closely with vendors’ project managers, developers, product owners, and other BAs to enhance broking application functionality.
• Participate in cross‑functional meetings and contribute to system improvements.
• Collaborate with technical support teams to implement solutions and help with knowledge transfer to BAU support teams.

Regulatory & Additional Responsibilities

• Adhere to FCA principles, Howden service standards, and procedures, always ensuring the best interests of clients.
• Comply with GDPR, anti‑money laundering regulations, Bribery Act 2010, applicable sanctions, and other relevant regulations.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Fixed Term Contract (Fixed Term)