Business Analyst

Future Talent Group; City Of London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading talent acquisition firm is looking for a Business Analyst to work on a major telecommunications transformation project in London or Reading. This hybrid role involves collaboration with business, product, and engineering teams to improve operational workflows through automation. Candidates should have experience in telecommunications, strong skills in writing user stories in Agile environments, and proficiency in tools like Jira and Confluence. This role offers a salary between £65,000 and £85,000 per annum.

Qualifications

• Experience in telecommunications or related domains.
• Ability to write user stories and acceptance criteria in Agile.
• Confident in facilitating workshops with diverse stakeholders.

Responsibilities

• Lead discovery workshops to identify automation opportunities.
• Translate business needs into user stories and process flows.
• Collaborate with engineers to refine requirements for delivery.

Skills

Experience as a Business Analyst in telecommunications

Writing high-quality user stories

Workshop facilitation

Business process analysis

Collaboration with engineering teams

Organisational skills

Proficiency with Jira and Confluence

User-centric mindset

Tools

Jira

Confluence

Job description

Business Analyst

London or Reading (hybrid, up to 3 days per week)

£65,000 - £85,000 per annum

We’re partnering with a major UK telecommunications provider on a flagship Agentic AI transformation programme . This is a long‑term, high‑impact initiative focused on moving from legacy, manual workflows to an intelligent and automated operating model.

The Role

As a Business Analyst , you’ll work closely with the Platform Architect to define features of the Agentic Canvas and manage the backlog of AI agent skills. You’ll sit at the intersection of business, product and engineering, helping turn complex operational challenges into scalable automation solutions.

What You’ll Be Doing

• Leading discovery workshops to identify pain points and automation opportunities
• Translating business needs into user stories, acceptance criteria and process flows
• Shaping epics and prioritising backlogs alongside Product Owners
• Collaborating with engineers to refine requirements and prepare work for delivery
• Analysing operational data to improve AI agent performance and adoption
• Producing documentation, diagrams and training materials to support change
• Ensuring alignment with enterprise governance and delivery frameworks

What We’re Looking For

• Experience as a Business Analyst in telecommunications or related domains (core, transport, WAN, fixed networks)
• Strong background writing high‑quality user stories and acceptance criteria in Agile environments
• Confident workshop facilitator across technical and non‑technical stakeholders
• Ability to analyse and map business processes (BPMN or similar)
• Proven collaboration with engineering teams
• Strong organisational and documentation skills
• Proficiency with Jira, Confluence and modern collaboration tools
• User‑centric mindset with awareness of UX and usability