BUSINESS ANALYST

Cardiff Council; Cardiff; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A local government organization in Cardiff is seeking a Business Analyst to coordinate digital transformation initiatives. The role requires experience in delivering change, excellent communication skills, and the ability to work on multiple projects simultaneously. This position is hybrid, involving both remote and in-office work at County Hall.

Benefits

Flexible working hours

Job share suitable

Supportive work environment

Qualifications

• Experience delivering significant change activities that positively impact customers.
• Ability to record and analyze messages from a variety of stakeholders.
• Experience coordinating multiple workstreams and activities.

Responsibilities

• Capture and refine business requirements suitable for automation.
• Engage with Service Areas to identify and map improvements.
• Communicate progress to Senior Management using a project governance structure.

Skills

Communication skills

Planning skills

Process mapping

Analytical skills

Job description

About The Service

An exciting opportunity has arisen within the Digital Delivery Team as part of Customer & Digital Services. This role is focused on helping coordinate activities that progress Cardiff's Digital Agenda and deliver attractive, accessible and easy to use customer-focused services across the Council. The Digital Delivery Team is also responsible for reviewing processes to identify where automation tools will help with both service delivery and business administration processes.

About the job

This Business Analyst role will be essential to keeping our delivery on track by working with various stakeholders across the Council. Working closely with a Software Engineer and Project Manager, key activities for this role will be to capture and refine business requirements suitable for automation using technologies such as Robotic Process Automation (RPA).

A significant aspect of the role is to engage with Service Areas to identify and map improvements as a result of automation, align digital activities with the Council\'s digital strategy, and report progress back to Senior Management through our project governance structure.

The post holder will work closely with the Project Manager within agile delivery teams to help shape the priorities for development. Experience of working within an agile project structure would be ideal, but experience of working within multi-disciplined teams on projects would also be beneficial.

This post is permanent.

When applying for the role it is important to pay close attention to the "additional information" section; here you should write clearly about how you meet each of the criteria, giving an example for each based on previous experiences/education. We are unable to accept CVs for our recruitment process.

This is a hybrid post based at County Hall, although the majority of the role is based on working from home. Based on service need, there will be a requirement to visit council offices around Cardiff to work with Service Areas.

The post operates for 37 hours per week between Monday and Friday.

Full details of the post are available on the job description and person specification.

What We Are Looking For From You

We\'re looking for someone who has experience of delivering significant change activities which have had a positive impact on customers. The successful candidate will have good communication skills with an ability to record and analyse messages from a wide variety of stakeholders. This role has a broad remit, so the successful candidate will have excellent planning skills with experience of co-ordinating multiple workstreams, topics and activities, and an ability to work to tight deadlines.

Along with communicating to stakeholders, this role will also be responsible for process mapping and enhancement.

A good understanding of process redesign is a key aspect of this role, along with an organised approach to project paperwork and documentation.

Additional information

This post is subject to a Disclosure and Barring Service standard check.

Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.

This vacancy is suitable for job share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact Ivan Martin Dominguez ([e-mail]) for a discussion.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Please note the Council does not accept CVs. When completing the supporting information section of your application, please ensure you refer to the items located on our website:

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information:

• Recruitment Pack
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice

Attachments:

• Job Description & Person Specification