Business Analyst

Serco Limited; Remote; GBP 34,000 - 45,000; Full time

Job summary

A global service provider is seeking an experienced Business Analyst to join their Transformation Team. This role involves developing and overseeing strategies for health assessments, and it requires strong analytical and communication skills. The ideal candidate will bridge business needs with technical solutions, ensuring systems and processes align with strategic initiatives. They will also mentor colleagues and work remotely Flexibly. Competitive salary between £34,000 and £45,000, along with various benefits is offered.

Benefits

Up to 6% contributory pension scheme

Life insurance

25 days annual leave plus bank holidays

Employee Assistance Programme

Training and coaching opportunities

Qualifications

• Excellent presentation skills, with the ability to engage with an audience.
• Experience presenting complex information understandably.
• Experience making informed decisions through logical thinking.

Responsibilities

• Develop overarching test strategy for services and specifications.
• Elicit, validate, and document business and technical requirements.
• Collaborate with development teams to implement new systems.

Skills

Confidence working with complex data and systems

Excellent communication and interpersonal skills

Understanding of systems architecture

Time management and organisational skills

Knowledge of Lean and Six Sigma

Analytical thinking

Excellent planning and organising skills

Presentation skills

Good Excel skills

Job description

Serco Limited

Job title: Business Analyst

Salary: £34,000 – £45,000

Location: Homebased

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

The Health Assessment Advisory Service (HAAS) contract was awarded to Serco for Lot 3 (South-West) and encompasses the delivery of Work Capability Assessments (WCA), Specialist Benefit (SB) Assessments, and Personal Independence Payment (PIP) Assessments. We are seeking an experienced individual to play a crucial role in planning, overseeing, and executing a structured test strategy and plan to deliver releases on time. Your responsibilities will include developing an overarching test strategy for the service, including test specifications, acceptance criteria, working closely with the Authority.

Key purpose

• The Health Assessment Advisory Service (HAAS) contract was awarded to Serco for Lot 3 (South-West) and encompasses the delivery of Work Capability Assessments (WCA), Specialist Benefit (SB) Assessments, and Personal Independence Payment (PIP) Assessments. We are seeking an experienced Business Analyst to join the Transformation Team.
• As a Business Analyst, you will have gained experience working on a varied range of projects from process improvement, digital transformation, change facilitation and service design/improvement.
• Reporting to the Process and Change Manager, you will be responsible for assessing the business model and its integration with technology; essentially acting as a bridge between the business problems and the technical solution. The role involves understanding business requirements which clearly address business needs and align with business processes.
• Naturally a strategic thinker, you will be required to work on strategic initiatives and work with senior stakeholders from across the business. You should be able to help stakeholders formulate a route from where the business is today, to where it needs to be in the future.
• You will have the ability to quickly adapt to new conditions, operate with little guidance and quickly make an impact in new environments. There will be a requirement for you to be able to assess the suitability of current systems & processes in terms of their intended outcomes and play a key role in the implementation on new systems/processes.
• Fundamental to the role will be your ability to provide clear direction and guidance to other colleagues within the contract, lead by example, inspire, and motivate and provide support and mentoring to help other members of the team develop.

Structure and reporting

This role reports to the Process & Change Manager, in the Transformation division of the contract.

Key accountabilities

• Proactively communicate with external and internal stakeholders to analyse information needs, functional requirements, and business processes.
• Elicit, validate, prioritize, and document business and technical requirements to meet business needs.
• Explaining technical jargon to non-technical/commercial teams
• Collaborate with technical architects to understand technology limitations and recommend development options to meet business needs.
• Model and map business processes and assist with the development of solutions to address business problems and improve business processes.
• Work with internal & external development teams to oversee the implementation of new technology and systems.
• Produce detailed User Stories that offer a description of the situation, identify the scenario, document the business requirements, and specify the necessary acceptance criteria.
• Produce all relevant further documentation and information which is in line with business requirements (BRDs, Traceability Matrix etc.).
• To lead the required implementation of identified business process re-engineering activities, providing information, and generating solutions as determined within the projects.
• Operates as a competent professional with minimum supervision. Carrying out all responsibilities regarding Serco’s Equalities Policy and Procedures.
• Complying with all Health & Safety at work requirements as laid down by the employer.

Essential technical and professional skills

• Confidence working with complex data and systems.
• Excellent communication and interpersonal skills and the ability to work with people at all levels of an organisation.
• An understanding of systems architecture and the human interaction with the components of the system.
• Time management and organisational skills.
• A good knowledge of Lean and Six Sigma, preferably with Yellow or Green Belt certification, or commitment to completion of Yellow/Green Belt with Serco.
• Demonstrable ability to think analytically and with criticality to resolve problems and develop solutions.
• Excellent planning and organising skills, taking an organised and methodical approach to identify priorities, maximise time and ensure the achievement of business objectives.
• Excellent presentation skills, with the ability to engage with an audience and influence thought process.
• Experience and ability to perform a wide variety of complex technical or professional work activities in a variety of contexts.
• Experience and ability to present complex information in a way that can be understood by a variety of audiences.
• Experience and ability to make informed decisions through logical thinking.
• Experience and ability to use processes, tools and techniques associated with business process re‑engineering to identify service improvement and new solutions for service delivery.
• Excellent ICT skills including use of key Microsoft Office programmes, in particular Excel.
• Experience of delivering results within tight deadlines and meet given targets.

What we offer

• Up to 6% contributory pension scheme.
• Life insurance.
• 25 days annual leave plus bank holidays. Options for annual leave purchase.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.