Business Administrator

Childbase Partnership; Staines-upon-Thames; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading childcare organization in Staines-upon-Thames seeks a Business Administrator to manage visitor queries and financial records. The role requires exceptional customer care, experience in account management, and collaboration with the Nursery Manager. You will support exceptional childcare services while being part of an inclusive environment that values teamwork and professional development. Join us to contribute to a nurturing community and enjoy a range of employee benefits.

Benefits

Generous annual leave

Childcare discount

Wellbeing support

Career development opportunities

Qualifications

• Experience in a busy customer-facing role.
• Attention to detail in managing financial records.
• Ability to promote child's well-being.

Responsibilities

• Manage visitor queries and provide a warm welcome.
• Log enquiries, maintain records, and manage invoices.
• Support Nursery Manager with administration tasks.

Skills

Exceptional customer care

Financial account management

Safeguarding advocacy

Strong organizational skills

Collaborative teamwork

Job description

Job Introduction

Join Childbase Partnership and be part of something extraordinary.

Role: Business Administrator.

Location: Knowle Green Day Nursery | Staines-upon-Thames | TW18 1AJ.

Contract : Permanent | 24 hours / week | 52 weeks / year.

Working pattern: Wednesday-Friday | Varied shifts on a rota between 07 : 30am-18 : 30pm.

Salary: £24,394.50-£29,328 per annum (pro-rata) | £12.51-£15.04 per hour.

We’ve been delivering childcare excellence since 1989. Within our 43-day nurseries, Head Office, and Training Academy, EduBase, our ethos is simple : we all belong, we all matter, and we all contribute. We believe in ‘careers, not jobs’, supporting one another to grow and succeed.

Why join us?

• Generous annual leave : 23 days paid leave per annum (pro-rata), rising to 28 days with length of service, plus paid bank holidays.
• Work-life balance : Up to a further 20 paid days off each year through our Partnership Reward Days incentive; take your leave or sell the days you accrue, tax-free.
• Childcare discount : 75% discount (or 40% grandparent discount) on your fees at any Childbase nursery, from day one .
• Exclusive partner benefits : Long-service rewards, qualification bonuses and retail discounts.
• Wellbeing support : Free meals, mental health and occupational health support, flu jabs, eye care vouchers and a free will-writing service.
• Career development : Team inset days, access to online training and apprenticeships through our academy.

About us

• We are employee-owned : Every colleague is a partner with a voice, who helps drive our success; when we do well, we each receive an annual tax-free dividend.
• We are number 1 : Ranked top of the Nursery World league tables for our Ofsted outcomes.
• We are community driven : Supporting causes close to our hearts, we’ve raised more than £3.5 million for charity.
• We are environmentally responsible : Building a greener tomorrow our nurseries all hold Green Flag awards and are powered by 100% renewable energy.

About you

• You are passionate about delivering exceptional customer care : You have experience of working in a busy customer‑facing role, providing a warm and friendly welcome to our visitors, answering queries by phone, email and face‑to‑face in a polite, professional manner.
• You are experienced in managing financial accounts : Your attention to detail and experience of using computer‑based systems will ensure you can effectively log enquiries, maintain family records, create accurate invoices and manage all queries relating to invoices, charges and discounts.
• You are an advocate for safeguarding : You will ensure every child feels safe, valued, and happy and their well‑being is promoted.
• You are collaborative : You thrive as part of a team, enjoy building strong and positive relationships with others, are highly organised, able to prioritise effectively, and can confidently support the Nursery Manager with ordering, diary management and administration tasks.

We are an inclusive employer and we welcome applicants of all ages and backgrounds.We’recommittedto FREDIE (fairness, respect, equality, diversity, inclusion, and engagement) and will consider any reasonable adjustments required.If you meet the essential criteria for this role, your application will be automatically shortlisted for review by our Recruitment Team who willdetermineif an interview is the next step.

Applicants must currently reside within a commutable distance of the nursery and hold suitable Right to Work in the UK; VISA sponsorship is not available. Safer recruitment checks apply, which include an Enhanced DBS check.

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