Business administrator

London South East Academies Trust; Orpington; On-site; GBP 30,000 - 45,000; Full time

Job summary

An educational organisation in Orpington is seeking a Communications Manager to oversee student and staff communications across multiple channels. Key responsibilities include managing the student ambassador programme, creating engaging content, and ensuring brand consistency. The ideal candidate will have strong communication, IT, and organisational skills, as well as a proactive approach to problem-solving.

Responsibilities

• Develop and create engaging content for student and staff communications.
• Coordinate and manage the student ambassador scheme for events.
• Oversee campus messaging systems including digital signage.
• Monitor and evaluate the effectiveness of campus communications.
• Build and maintain positive relationships within the team.
• Manage expectations and organise resources effectively.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Analytical skills

Logical

Team working

Creative

Initiative

Non judgemental

Job description

Overview

To manage student and staff communications through multiple physical and digital channels, coordinate campus messaging systems, and oversee the student ambassador programme for recruitment and event engagement activities.

Responsibilities

• Develop and create engaging content for student and staff communications across all campuses, managing physical displays and digital screen content systems while supporting brand consistency initiatives.
• Coordinate and manage the student ambassador scheme for open days, enrolment events and recruitment activities, ensuring alignment with multi-channel recruitment campaign objectives.
• Produce compelling copy and visual content for campus digital displays, notice boards, student areas and staff communication zones to ensure consistent messaging and brand alignment across all Group entities.
• Manage and coordinate student ambassador training programmes, briefing materials and promotional content for peer-to-peer recruitment messaging supporting value proposition communications.
• Develop content for student research forums, academic showcases and student-led promotional activities that demonstrate educational excellence and support stakeholder engagement strategies.
• Oversee campus messaging systems including digital signage, student information screens, staff notice boards and internal communication displays as part of a comprehensive digital infrastructure.
• Coordinate student ambassador activities for events including open days, taster sessions, enrolment support and prospective student engagement programmes aligned with professional stakeholder engagement strategies.
• Create materials for student voice initiatives, feedback campaigns and student representation activities that support recruitment, retention objectives and brand awareness initiatives.
• Monitor and evaluate the effectiveness of campus communications through student and staff feedback, ensuring messaging reaches target audiences and supports data-driven decision making.
• Represent the Communications team at student events, ambassador briefings and campus-based promotional activities supporting overall stakeholder engagement objectives.
• Undertake other campus communications responsibilities commensurate with the grading of the position and in support of the wider Marketing and Communications Team, with proficiency in multiple IT packages and systems relevant to the organisation to write letters or emails, create proposals, perform financial processes, and record and analyse data (examples include MS Office or equivalent packages). Able to select the most appropriate IT solution to suit the business problem, update and review databases, and produce data analyses as required.
• Produce accurate records and documents including emails, letters, files, payments, reports and proposals. Make recommendations for improvements and present solutions to management. Draft correspondence, write reports and review others' work. Maintain records and handle confidential information in compliance with the organisation's procedures. Coach others in the processes required to complete these tasks.
• Exercise proactivity and good judgement. Make effective decisions based on sound reasoning and handle challenges maturely. Seek advice from more experienced team members when appropriate.
• Build and maintain positive relationships within the team and across the organisation. Influence and challenge appropriately. Be a role model to peers and develop coaching skills as area knowledge grows.
• Demonstrate good communication skills across face-to-face, telephone, written and digital platforms. Use the most appropriate channels to communicate effectively. Exhibit agility and confidence in communications, carrying authority where appropriate. Apply social media solutions appropriately and answer questions from inside and outside the organisation, representing the organisation or department.
• Complete tasks to a high standard with the necessary expertise. Review processes autonomously and suggest improvements. Share administrative best-practice, coach others, and apply problem-solving skills to resolve challenging or complex issues; act as a key point of contact for addressing issues.
• Take responsibility for initiating and completing tasks, managing priorities and time to meet deadlines. Manage expectations of colleagues at all levels, propose improvements to working practices, and oversee resources and logistics such as equipment, facilities, travel and accommodation. Organise meetings and events and take minutes with action logs as appropriate.
• Use project management principles and tools to scope, plan, monitor and report. Plan required resources to deliver projects and undertake and lead projects as required.

Qualifications / Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental