Business Administrator

Faith Recruitment; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A professional services firm in the United Kingdom is looking for a Business Administrator to provide high-quality administrative support. Responsibilities include managing calls, recording information, and assisting with client files. Candidates should have strong organisational skills, attention to detail, and excellent client communication abilities. The role is ideal for someone who is adaptable and eager to learn. This is a fantastic opportunity to contribute to a professional services team.

Qualifications

• Experience in a client-facing or customer service role.
• Excellent attention to detail.
• Strong organisational skills with the ability to manage multiple tasks.
• Previous experience in a professional services environment is desirable.
• Strong verbal communication and active listening skills.
• Client-focused and adaptable with the ability to work independently.
• A willingness to learn and develop within the role.

Responsibilities

• Carry out a full range of administrative duties to support the team.
• Manage and respond to a high volume of incoming telephone calls.
• Record information accurately using internal databases.
• Assist with the opening and closing of client files.
• Make outgoing telephone calls to clients for updates.
• Provide an efficient and considerate service to clients.
• Maintain strict confidentiality at all times.
• Follow all internal policies and procedures.

Skills

Client communication skills

Attention to detail

Organisational skills

Active listening skills

Job description

We are seeking a Business Administrator to provide high quality administrative support within a professional services team. This role requires strong client communication skills, excellent organisation, and attention to detail.

Key Responsibilities:

• Carry out a full range of administrative duties to support the team.
• Manage and respond to a high volume of incoming telephone calls, ensuring all enquiries are handled promptly and effectively.
• Record information accurately using internal databases and tracking systems.
• Assist with the opening and closing of client files.
• Make outgoing telephone calls to clients and other parties as directed, using file information to provide updates.
• Remain calm, focused, and professional when dealing with a variety of client queries.
• Provide an efficient and considerate service, maintaining the highest standards of client care.
• Uphold strict confidentiality at all times.
• Represent the organisation professionally when dealing with clients or prospective clients.
• Undertake additional administrative tasks when required.
• Maintain positive working relationships with colleagues.
• Follow all internal policies and procedures.

Requirements:

• Experience in a client facing or customer service role.
• Excellent attention to detail.
• Strong organisational skills, with the ability to prioritise and manage multiple tasks.
• Previous experience in a professional services environment is desirable.
• Strong verbal communication and active listening skills.
• Client focused, adaptable, and able to work independently.
• A willingness to learn and develop within the role.

If you have relevant experience and would like to apply, we welcome your application.